918 EZ Rent A Car

Nov 22nd, 2021

DO NOT RENT FROM THIS GUY. I had $1k stolen off of my debit card so I couldn't pay as early as I said I would, he showed up while I was checking into a hotel and took the car. Along with the car was my personal work computer and all of my clothes, my debit cards, etc. I have been wearing the same clothes for about 5 days now AND might lose my job because I haven't been able to work. (The bank refunded my money about 2 hours after he took the car). He said I was full of BS, he said there were cameras in the car and that he had been watching me(which is illegal if not informed of the recording devices). He said he could call the police because my fiance rented the car, and let me drive it. DO NOT USE THIS SERVICE. TERRIBLE, TERRIBLE, TERRIBLE!!
Aug 13th, 2021

Initially, it was a good experience with affordable prices. However, miscommunication between the company and the customer turned my experience very hostile. I was hung up on multiple times. After all though, I was apologized to and made right. I would suggest however, maybe hiring someone who knows how to deal and talk to customers who may run i to unexpected circumstances. Everyone doesnt know how to have good customer service and i think it would be a good investment to hire maybe even a female to have that mutual communication.
Jul 23rd, 2021

Extremely rude disrespectful and unprofessional. They rent out cars without seatbelts. And if you call in with any complaints they hang up in your face and call you out your name.
Jul 6th, 2021

Rude, unprofessional, unhelpful staff. I mean REALLY rude. And REALLY unprofessional. They want you to enter your license info, credit card info, and insurance info (like all the numbers, for all of them) just to reserve a car, on their unsecured janky website. This is a perfect recipe for getting your identity stolen. NO other rental car place requires this (especially your license number - that is taken at check in!). They will not take this information over the phone OR in person. I was wondering why, when all the other rental car companies were sold out of cars, this place had inventory. Now I know why. They are a ramshackle outfit with no concept of customer service or even common courtesy. Dont give ALL your personal info to two-bit outfits like this. Stay away!
Apr 29th, 2021