Alamo Rent A Car

Kathleen DeFrate _{on Google}

Jan 2nd, 2024

Reserved a car only to be told when I got to the Airport in Tulsa that no cars were available. Lady in booth gave me no explanation, only kept saying they had no cars. Don't understand if you reserve a car, on time to pick up that a car is not available. Very poor customer service & will not rent again from either Alamo, National or Enterprise being they are actually the same company.

Devan Drew _{on Google}

Dec 17th, 2023

I prepaid for my rental reservation and went to pick up the vehicle this evening. There was a sign at the booth directing me to the enterprise booth where I waited for 2 staff members that arrived together. Calvin Page was rude and says he cannot accept my form of payment. His coworker says they are able to accept my form of payment, he has been accepting them all day. I then agreed and let Calvin know I just rented using this form of payment a few weeks ago and it's a credit card not a prepaid or debit card. He mocked me and then says per Monica, they are not allowed to accept my form of payment and hands me my card. His tone of voice and body language were aggressive and him mocking me was very rude. I walked away and the 2 staff members were still arguing about it. As I prepared to leave, I recalled that I'd selected to prepay for the vehicle rather than pay upon return and there was a notice indicating a $50 fee cancelations less than 24hrs. Unfortunately, I had to go back to the window to ask if that could be waived. Calvin Page was once again rude as he sat back in his chair and insisted that there was only a $1 hold. I reviewed my charge and confirmed the $57.51 was deducted. Yes, just a small amount because it's a 1 day rental for a turn around trip from Tulsa to Norman to pick up my niece from OU. At this point my hand is visibly shaking and tears are swelling in my eyes. The other employee is looking at me apologetically and the other is dismissive. I just asked for his name and he gave me a card. Mason provided excellent customer service my last rental and the customer service representative on the phone tonight did as well. Unfortunately, the lack of customer service, rude and discriminatory behavior provided by Calvin Page this evening is an experience I hope to never have again with Alamo or it's affiliate companies.

Dave Lahey _{on Google}

Nov 24th, 2023

Picked up vehicle in Tulsa, OK. Checkin was smooth and efficient. Vehicle was clean, gas tank full and performance great. Drop off was, again, smooth. Marcus, Alamo staffer was friendly and helpful.

Betty Gault _{on Google}

Nov 9th, 2023

It was a great experience.