CVS

If I could give this cvs negative 5 stars I would! I have had nothing but problems with this cvs. Their pharmacy is absolutely the worst most rude people ever! I will never use cvs again. They're the biggest liars and treat you horrible! Their pharmacists have no business dealing with the public! Do not use the location!
Mar 25th, 2024

For the first time in 5 years using this pharmacy I can say I'm beyond annoyed at the staff. The pregnant woman that was helping me (if you want to call it that) is completely incompetent and rude!! I have NEVER had a bad experience here until this person! She is down right lazy and very snobby!! I'm a very laid back person and I have NEVER left a review before, ever, until now!! Very unprofessional. Anyone know who the GM or Head of this company is? I would like to let them know the type of people they have working for them??!
Feb 13th, 2024

The only worker is literally standing at the self checkout instead of behind the register and forcing you to check yourself out. Will not check you out herself and do her job
Feb 3rd, 2024

The pharmacy closed the drive thru on us despite being in line and waiting well over 10 minutes before closing. Went inside to see if I could catch someone and saw them helping a customer inside through their security/closing gate. I asked if I could get assistance and explained how I was waiting outside and the drive thru just closed, no one said anything, no assistance. Wanda the manager told us they close at 7. Frustrated with this situation, I asked the front cashier for a number to complain and while explaining the situation, Wanda proceeded to approach us at the front and said they close at 7, she has her own life her mother and daughter are sick and if it was so important why didnt I come sooner. Text the prescription was in progress was received at 4:48pm. I didnt receive a completed text, but I thought Id try. My child has an ear infection, who wouldnt try? Who wouldnt be upset with the situation knowing youre there before closing and no one assists you or says anything. Had I been inside, they wouldve still helped me. People in line at closing buying stuff at the front wouldnt be ignored and treated this way. I wasnt buying a birthday cake!! I was picking up a prescription for my child. This is healthcare. Wanda wanted my compassion for her schedule and her sick family, yet she didnt have an ounce of compassion for me as a customer. For my child who was sick! I called the next day to speak to whoever was in charge of the pharmacy and Wanda said the store manager. She put me through to Ray who SAID THE SAME THING TO ME! If it was so important why didnt I come sooner? He also informed me he actually isnt in charge of the pharmacy, its the district leader. I called another location who was kind enough to tell me that a CVS at 91st and Yale (I think) is open until 8pm and I could have gone there! Sure wish Wanda couldve shared that instead of making it personal. The actions of Ray and Wanda are absolutely unprofessional, disrespectful and disgusting. They do not belong in a management. We all have stuff in our personal lives, but you have a job to do. At the end of the day, the 5 extra minutes she spent arguing, she couldve gotten the prescription. Approaching us at the front of the store was WRONG. Wanda saying what she said was WRONG. Thankfully Walgreens assisted us and I highly encourage anyone considering this pharmacy seeks their care elsewhere. You run the risk of not receiving your prescription! After filing a complaint, two weeks and 5 phone calls later, I kept insisting to speak with the district leader. I finally got a call back from Renee who understood my concern and my frustration. She assured me this would be handled and apologized. As a parent, as a human being, this is not acceptable service and never will be. Period.
Dec 28th, 2023

I absolutely despise seeing these negative reviews of a wonderful pharmacy. I cannot speak for the shopping aspect, but I can absolutely attest to the above and beyond service that their pharmacy team has provided me over the years. Ive been almost exclusively going to this CVS for at least 6-7 years and the team has always taken GREAT care of my needs. Ive had countless issues regarding insurance debacles and they have tackled everything from helping me find the correct phone number to get my insurance issues fixed, to making sure my coupon codes are applied before I check out every visit. Ive been to other pharmacies including other locations of CVS and Walgreens and have never received the same caliber of service that I do here. The pharmacy team is above and beyond what Ive experienced anywhere else, and it shows that only those with a desire to complain are the ones writing 1 star reviews. Big thanks to all of the team and how much theyve eliminated many of the unpleasant difficulties of being on so many medications.
Dec 8th, 2023