Aspen Dental - Tulsa Hills, OK

Apr 3rd, 2024

Great customer service, very professional and informative.
Apr 2nd, 2024

Mar 25th, 2024

Mar 13th, 2024

Tulsa Hills Location: At consultation appt on 12/11/2023 we asked to verify if we were in network or not. We really wanted to use them because of a familiar dentist that worked there. When we scheduled the consultation they were in network, then right before the appt, we checked again & their name didn't show up. So at the consultation that was free, we asked them to verify because we really wanted to use them. Stephanie said she would check & make sure because they were changing owners. After the consultation, they wanted to schedule an appt for a cleaning but I said, I didn't want to schedule if we weren't in network. They still didn't know but said we could schedule the appt & just cancel if we weren't. Because they were verifying our network status & went ahead & encouraged us to set an appointment, made us believe that they would let us know what they found out & if we weren't they would tell us so we could cancel the appointment, especially since I kept bringing up the network issue. However, we were never notified either way & so went ahead w/ the appointment believing we were in network because we thought we would be notified otherwise. How we found out that we weren't, was by receiving a bill. When we called, we were told that Stephanie had entered in the notes that she had told my husband at the consultation which is not true because we would have never made the cleaning appt. The office manager, Ryan, then informs us that it's not her job to let us know if we're in network or not. My issue is, not the money but that this company has devious tactics & offers to do something (multiple times) that's not their job, giving us the impression that it is and then lies about it & the only consequence is that we now have a bill that we would not have had, if she would have said it's not her job, not lied that she told us when she didn't, and the appointment was not encouraged without verification. The company does not want to make this right.
Mar 16th, 2024