Steve Bartholomew, Mortgage Loan Officer at OnPoint Mortgage - NMLS #103245

Of course the ATM went mysteriously out of order 2 people ahead of me. On a Monday night. When the other one was already out of order. Don't waste your time at this one! Not worth it!
Apr 23rd, 2021

They're always helpful and friendly, so glad I switched from a big box bank a long time ago!
Feb 2nd, 2021

I’ve been coming to the Teal boulevard location for years. Tellers have always been friendly and helpful, many even recognizing me when I came in. During the pandemic, when I needed extra help, the branch manager even helped me with numerous requests—this, while she was short-staffed.
Dec 23rd, 2020

Friendly employees.after each customer they always sanitize everything. Job well done.
Dec 1st, 2020

Onpoint allowed someone to access my account and siphon $5000 out of it. When i filed an Unauthorized Digital Transaction Dispute, they sat on it for a week, before declining it without even calling me. They refuse to let me know what IP address someone logged into my account from, nor will they let me know where the money was. I'm having to get the local PD involved just to get Onpoint to discuss anything with me. All they said was "We're sorry this happened to you!" and shrugged. I HIGHLY suggest doing your banking somewhere else. I paid, and will continue to pay my mortgage with them, until i can refinance it somewhere else. They sacrificed a 30 year loan because they didn't want to handle fraud that happened on their own system. No options to recover. No sympathy. No offer to join any of their programs for people struggling. Not even that. Just a shrug and a "sorry!" I've posted this to local reddit and facebook communities as well.
Nov 26th, 2020