Chase Bank

Called them multiple times across several days. They have yet to pick up the phone. Why is it impossible to talk with someone over the phone here?
Apr 2nd, 2024

Open Saturday
Feb 6th, 2024

One department at Chase can't communicate with another department at Chase. I went to this branch to make a payment to the auto loan dept. But the auto department couldn't see the payment I made. After waiting for over an hour at this branch to make sure the payment went through I had to get back to work. I got a call from the auto department that Riley at the branch couldn't answer their question so I had to leave work and go back into the branch and have the teller call the auto department. I asked to speak with the manager and she said "Riley can't see the right screen". Because Riley couldn't get to the right screen or ask another employee to help, I had to come back in the branch to make it happen. Shocking!!
Nov 5th, 2023

I had such a great experience working with Tara - she was knowledgeable, friendly, funny, and kind. Appreciate her service immensely!
Sep 28th, 2023

Been with them for 30 years. From western bank, Wamu to chase and it was fabulous with western bank, wamu ok and chase is awful. Use to have personal/business bankers, tellers and managers that could actually do something. Never any staff in the bank when you need to talk to someone and forget calling the branch. Wait at drive thru is awful and a new face every time. Charges for everything. Closes at 5:00 so forget making a deposit or change if you are a business. They are automating everything so I guess they want us to use online which is fine for most things but then dont charge for everything, ie. Counter check, cashiers check, monthly statement fee, wire transfer, etc. Take your money where you are a customer and appreciated. P.s. pandemic $$$was a joke, and they only gave $$$to their top clients and let the small business fend for itself. Well guess what chase, small businesses thrived and survived.
Jun 9th, 2023