Tetherow

Amazing room(deluxe corner king) and great food at the Row. The server at the row was phenomenal at her job and remembers you by name. This was our second stay here. We had a mishap with our room during our stay but the hotel made it right. We will be back again.
Mar 29th, 2024

Overall its a great place but only giving 4 stars for a specific and important reason, see below. My wife and I dont go on vacation a lot. We work a lot. When we go on vacation we want to relax, workout, eat good food, go to bed early. This is a great place to do that. The service at the Row restaurant was terrible. We ate there 5 times in the first three days (breakfast and dinner) because the food was good, it was walkable and we have a toddler. We are good tippers and are not in a rush. And we tipped well every time we went to the Row, even as the service sucked, honestly, I just felt bad for the people working there. We want to eat, entertain the toddler and drink (water, coffee or wine/beer). The ability to get water refilled, a second adult beverage (booze or coffee) or one night just our first drink side tangent: the last night we had dinner there they didnt bring out our drinks. I couldnt get anyones attention. The dinner arrived, I asked again and the server sent another server to us to ask what we wanted to drink again. Yes the is was on big screw up. They didnt even comp our drinks. But all 5 times we ate there, it was so hard to get our drinks (even just water) refilled because the staffing was awful and other customers would walk up to kitchen entrance and flag down the severs (I ended up doing this twice as I broke down). After our 5th meal I called and spoke with someone at the resort and explained our issues, they apologized and said a manager would call me, that never happened. I filled out an online survey after our stay and explained this. No one called. Its been 6 weeks. Very disappointed. I recommend this place if you dont care about service, but its hard to imagine us ever going back.
Mar 28th, 2024

Ive stayed here twice now, and will have a hard time choosing anywhere else. The staff is accommodating and friendly, the outdoor pool and hot tubs are awesome, and our room was spacious and clean. We had an issue with our AC in our room, and the staff immediately jumped on it and offered us another room to stay in. The views are incredible here as well. Its a must to stay here sometime!
Mar 12th, 2024

Mar 7th, 2024

Mar 7th, 2024