Robben & Sons Heating Inc

Terrible experience that Ill be contacting the BBB about. Came and ripped out my hydronic system to patch one hole, only to turn the water back on and discover three more holes because they didnt bother doing an inspection. Charged me $600, left a huge mess, and then didnt respond to my emails despite politely following up four times over the course of a month.
Mar 17th, 2024

Excellent, professional service for our gas equipment in our home.
Jan 7th, 2024

Clarence the HVAC Tech is great Robben and Sons does excellent work
Nov 4th, 2023

Asked them to come and diagnose airlock issue w hydronic system. Immediately wanted to replace boiler without diagnosing any issues. Also wanted to a replace zone valve without having assessed the system. Technician completely ignored a failed expansion tank and air vent. Dude was also surly and annoyed when he showed up. So failed to diagnose the problem and charged us 159.00 bucks for the pleasure and gave me a 2100.00 estimate for repairs that wouldn't fix the problem. This is the type of company that only wants to do new installs in a cut and dry fashion - essentially the Geek Squad of the HVAC world. If you have a problem needing diagnostics or thought look elsewhere. They are good at taking your money though.
Aug 24th, 2023

I chose Robben & Sons to install a heat pump in existing duct work, and was impressed with the service. From Sales, to Install, to followup, everyone was friendly and professional. There was a big issue with the install though, the unit was not cooling the house. The adapter from my duct work was poorly integrated into what they installed, with lots of gaps and bit of a messy install. However, I called and expressed the unit wasn't cooling and they were very prompt to re-visit (next day) and try to address it. They replaced parts of the existing distributor duct so it better fit the condenser unit. In the end, it looks much better but they were still unable to fix the issue and the unit was still struggling to cool the home. Once the work was complete I was quickly called to finalize the bill (within 15 minutes after the tech left) giving me little time to evaluate how things were working. The contract clearly stated they can't account for existing duct work. I'm a bit conflicted on how I should feel about the install. I was impressed with their prompt support, but felt they wanted to quickly bill and finalize the sale after attempting to address the problem. I'm also surprised out of the 4 techs that had been in my home, none noticed the issue. (large amount of air being sucked into the wall, and then up into my return duct 1 foot behind the unit where they were working and troubleshooting.) Once I realized they weren't going to address it, I figured out the issue quickly. I found the gap in the misconfigured (pre-existing) plenum area that was creating a loop from my return air duct, back to my furnace room. I fixed it within 15 minutes by installing a piece of plywood to close a gap (picture included). Now my return airflow is pulling much stronger from upstairs, and their install is working amazingly. I say all this because I could have seen this going a different direction if the customer was someone without troubleshooting/critical thinking mindset, and would have resulted in multiple repeat visits for the same issue, or potentially having another company come out to check it. In summary, they feel like a great company with great people. But there was a technical miss on the install that was an easy fix and I'm not certain how much support I would have gotten if I had needed it.
Jul 29th, 2023