AFFORDABLE TRUCK AND RV

I purchased my Forest River Surveyor from Affordable Truck and RV in Oregon in 2018. My Travel Trailer has been in storage in Arizona, where I live, for the past couple of years and I had to call them today to ask questions since I could not remember some of the specifications. Doug, the Sales Rep, gave me exceptional service. He spent over 15 minutes on the phone, going over the specs and making recommendations for a second A/C unit since my Travel Trailer is now being moved to Yuma. He did not hesitate to help me and when I apologized for taking up his time, he stated "No problem. Once a customer, always a customer." I highly recommend Affordable Truck and RV! The service was exceptional in 2018, and even now, in 2024, even though I no longer live in the area. A huge THANK YOU to Doug for all of his help today. It was greatly appreciated!
Jan 23rd, 2024

Good service Good people went the extra mile
Jan 2nd, 2024

I have been to several RV dealerships and have never been treated as well as I have here. Brad, Jim and Robby are AMAZING! They have bent over backwards each time I have been to their service department. If you want to have an amazing experience when your RV breaks down, come see Brad and his team.
Jan 1st, 2024

I purchased a used Class C from Will, at Affordable RV and love it! Will is a fantastic salesman, totally honest and will go to ends to get you the best deal! I had to go back after a road trip for a repair, and they got me right in, fixed it no charge, and got me back on the road! I recommend Affordable in GP Oregon!
Dec 18th, 2023

BEWARE OF SERVICE DEPARTMENT! After spending just shy of $4,000 on repairs at Affordable RV, my 5th was returned in worse condition than dropped off. Service manager and technician assigned to my job were fired half way through, and the new people gave up very quickly on trying to fix the situation. Here is a summary of what happened: - Paid for roof, slide-outs, doors, and windows to all be checked for leaks and resealed as necessary. When the RV was returned, there were several areas of damage to slide-out's, and a significant water leak that flooded the inside. There were NO leaks before it was dropped off for having it checked for leaks. - The awning fabric was replaced. They did a great job on this I will say, kind of, but the LED lights below the awning shorted out and melted literally the night I brought it home. - The furnace was not operational when brought in for repairs, and that was one thing that was requested to be fixed as well. It worked shortly (4 days) then died again, same EXACT problem. At this point I was at a loss. I contacted the service department manager, Brad, who was brand new because they just fired/got rid of the one that worked there when my job started. I explained the issues in full. On the phone, he admitted that the roof should NOT have been overseen and that was 100% an error on their part. He also admitted that the LED lights were removed to remove the awning assembly, and it was possibly they were "rough handled" (his term), but no offer to fix or replace. At first, Brad seemed like he was actually going to help. After much persuasion, he sent a technician on-site to look at these issues. Vern showed up and made it very clear (5+ times saying it) that he was only their to try and fix my previous negative review. He mentioned several times he was in his own truck using his own gas money to try to make me happy. He begged me to take my negative review down. I unfortunately obliged at first. He made several rude comments about how he hates RV's and how stupid it is to live in one and how I should just rent like everyone else does. He climbed on my roof and told me the whole slide-out was rotten and unrepairable. This blew my mind since they just had this in the shop to find these exact problems before I purchased this unit and they failed to do so. Vern did offer to do this work personally for half price on the side, but failed to see how this was in fact an issue of Affordable RV to begin with. I bared with this dude to try and get heat fixed for my family, which he had it working at 3pm and by 6pm it was not working AGAIN and they were now closed. Next day I called in and talked to Brad. I explained what Vern said on-site. Brad promised resolution for all the issues. He said they would install an slide awning and make all these fixes for free. I made it clear these would need to be fixed immediately. Reluctantly he sent another tech out to fix my issues. The next tech was nicer, didn't try to bash my lifestyle or trailer like Vern did, but still was unable to fix anything. Unfortunately, the furnace stopped working again after the second tech came out and made the 3rd repair. At this point I gave up with these people at Affordable. I was able to spend an evening researching these furnaces and able to order parts and rebuild my unit. Upon disassembly of my furnace, the brand new blower motor they installed was installed incorrectly and the squirrel cage fan collided with the housing and blew to pieces. Only reason for this failure is incorrect parts and/or installation of blower motor. I left several voicemails for Brad. It has been months with no return to my calls. I have been WAY TOO KIND and never got a temper with these folks at all. I only wanted my service to be corrected that they failed to perform, and instead I will be taking them to small claims court. AVOID THIS MESS AT ALL COSTS!!!! Do your own research, try some stuff on your own, and most importantly, NEVER trust these people with your RV.
Dec 29th, 2023