Mr. Rooter Plumbing of Salem, OR

Amazing customer service! Mr. Rooter was at my door within 20 minutes of calling and had my issue successfully resolved before leaving. Gabriel was polite, courteous, comfortable to be around, personable and most of all knowledgeable. We will definitely be using Mr. Rooter moving forward!
Apr 11th, 2024

John Cozad took care of my slow running kitchen faucet in one minute. I felt really stupid when it was just a clogged aerator. He didnt charge me. We al aye ask for John. Hes always honest and fast. Thanks John Oh yea he works with his son and they are both top notch.
Apr 11th, 2024

QUALITY COMPANY They have wonderful people that start each day, kind and friendly. I have used them several times and they work extremely hard and do not give up. If an issue arises, they make contact for additional resources. No matter how many people came or how long they were here, I payed EXACTLY the quoted amount each time. Great job Guys!
Apr 4th, 2024

responsive and performed quality work
Apr 4th, 2024

I called Mr. Rooter Plumbing-Salem, OR on Saturday to request a washing machine drain clearing. I was so surprised to learn they could send someone immediately! In addition, there was no minimum service call fee and if, after the estimate was given, I declined service, there would be no charge. There was no extra charge for weekend service and rates were by job, not by the hour. When the technician arrived, he introduced himself and assessed the problem. Miguel was extremely knowledgeable, gave us great advice and proceeded to resolve the problem quickly and efficiently. He was very tidy, cleaning up spotlessly after he was done and even reconnected the dryer vent which had to be disconnected in order to move the dryer to get to the washing machine drain pipe. Very noteworthy is that in addition to the issue of needed repair, I was dealing with a new home warranty company that allows customers to pick their own contractors but requires a pre and post repair phone chat with the technician. Miguel was very patient and thorough in his interaction with the company and the repair was approved. I really can't say enough positive things about this experience. I want to mention that Alex, the person who spoke with me to arrange the repair was kind and considerate in answering my questions and arranging for the technician to come out the same day I called. I would not hesitate to recommend this company and their service and give a big shout out of thanks and appreciation to Miguel, who was such a pleasure to work with and to Alex, who arranged it all. Thanks so much, Mr. Rooter! If you need service, keep in mind that there are other plumbing services that charge a $340 flat fee to have their service tech just park in your driveway. If a repair is done, the $340 goes toward it. If no repair is done, you are OUT $340 just for requesting a service call! Don't get taken by this highway robbery...I almost did! I'm so glad I kept looking and called Mr. Rooter! I hope you will too!! :)
Apr 3rd, 2024