Brim Tractor Company

The place to go for Polaris parts.
Oct 2nd, 2023

Jake is a wonderful sales person. He is personable and knowledgeable. We enjoyed our experience working with him. We definitely recommend asking for Jake when you go to Brim. Thank you Jake.
Sep 24th, 2023

Sep 21st, 2023

Aug 31st, 2023

I was so excited about getting my first tractor! I WAS WRONG - The tractor and the attachment were not checked before delivering on 5/26/2023. The tractor’s hydraulics failed the first time we put it to work. The bucket dropped and the wheels came off the ground and was upside down in the creek in seconds on 6/4/2023. The driver was lucky only bruised and stiff. He could have broken his neck. Called the salesman, Kyle Rachel, and told him what had happened and that the tractor was not drivable. The tire was popped and he told me I had to replace it, since they do not have tires in stock. He told me, Brim Tractor in Central Point would handling the situation. 6/9/2023 picked up for repair and did not return until fire season. I had to hire another tractor service to do the work I was planning to do before FIRE SEASON started. Tractor was returned around 7/16/2023. I had called New Holland to inform them of problems that were happening and they closed the case as soon as the tractor was return. Never called to see how the driver was doing or what a headache it was to hire another tractor service to get my work done. 10/12/2023 started using the tractor to dig holes for trees and a part fell off onto the ground. 10/17/2023 Tractor was being used to move rock and the bucket with just a rake in it starting falling again. Call NEW HOLLAND directly and they told me I had to pay $150.00 for the pick up before they would evaluate, since I don’t have a trailer for it. I told them it was the same problem from the day it came to the property but that didn’t matter. Then I reached out to Klamath Falls, s/w service manager Ethan and he told me he would get back to me, but didn’t. Frustrated I reached out to Dave at Central Point Brim and he picked it up 11/7/2023, fixed it and returned it 11/14/2023. The attachments I purchased were not checked and pieces were missing. I am still waiting for a wooden box that hold the small things. A seat bolt was missing until 12/2023. The mower attachment had two arrived with 2 broken bolts and was not set up for the tractor. I have never heard back from the salesman Kyle Rachel. Once he had the commission he disappeared. I do not recommend this company or the product. It is just not what I was sold. Everyone is covering for everyone. I was sold a lemon! It only has 17 hours on it. It arrived with 2 hours on it and we put about 10 hours myself and it’s been a headache. BUYER BEWARE
Feb 3rd, 2024