Coastal Inn by OYO Lincoln City - Oregon Coast Hwy

We had a multitude of problems with our room when we arrived. The manager, BEN, was AMAZING. He was attentive and quick to take action on our issues, even though we had to contact him after hours. He personally checked out an alternate room to make sure that everything was in order with it and then moved us to that room. He is an extremely professional, helpful, and empathetic individual. He went above and beyond to make our stay pleasant and is clearly a skilled customer service professional.
Dec 31st, 2023

Nov 25th, 2023

I dont normally review hotels but this place has some serious safety concerns. There was mold on the ceiling in the bathroom, the door didnt shut right and had been busted open and was screwed back together. When I asked for extra pillows the maid handed me a pillow with blood on it and no pillowcase. There was no screen in the window so we were unable to have any circulation in our room, it was hot and stuffy not to mention people smoking pot right outside the window. Dont stay here.
Nov 13th, 2023

The manager Ben was amazing. He bent over backwards to make sure our time there was great. We would stay there again. Rooms: Rooms were clean and comfortable.
Oct 30th, 2023

Coastal Inn by OYO Lincoln City - Oregon Coast Hwy Short review: The room was not up to the mark in terms of cleanliness and safety. The absence of a fire alarm in the room is a serious concern, and the peeling paint and non-functional toilet and shower are unacceptable. Its understandable that we were uncomfortable sleeping in the sheets and using the table due to their condition. Long review: This was a strange experience and I have stayed at quite a few properties that have been taken over by OYO. This one was was bad. Starting from the beginning. The front desk say they are open 4 to 6. Trying to check in at 5 and no one was there. Door says call so and so #, so I did. Well that phone was on the desk just ringing. 20 min later they show up. No ID required for room just sign. We were given a WiFi password, for a WiFi that i was later told don't exist. We had to be somewhere at 6 so we made the mistake of not checking the room. I'm not picky so thought how bad could it really be. We did not get back to room till after 11. and that's when we saw the condition of the room and it smelled like smoke. There was no fire alarm in room, (found it next day beeping in the hallway on top of a fire extinguisher.) The place smells like it used to be a smoking room. The room looked like it was painted blue but ran out of that mix and got one close to the same color. Paint was pealing and window would not open if there was a fire. The bed was hard and has what I call spring assist. Meaning it bounces you out if you sit down. Was to afraid to sleep in the sheets. The toilet barely worked. The shower had black stuff in it that would not wash away, there was sticky stuff on the Table. Next day 9 am No one to be found and the office is locked. Tried many time to call the in case of emergence #. To contact them we had one more night here and wanted to talk to them about a refund for next night and about the code violation of no smoke alarm in the room but no one was there or picked up the phone. While trying to find someone to speak with A lady who lives in the hotel(yes there are a many rooms of people who live there I was told) said it is really bad here people should not stay here. I called the hotels app i booked with to see if they could help get a refund since we were not staying another night in this place. They called with no luck.. I finely found (I'm not naming him its not his fault) the person who checked us in much later when we came back at 4 since it says they are open at 4. I told him about the fire alarm and how bad the room was and trying to get a hold of someone. He agreed with me and he joked that OYO stands for "On Your Own" and he don't recommend staying there. He told me that my whole 2 nights would be refunded. I told him I found the smoke alarm beeping in the hallway on top of a fire extinguisher. He told me they had been looking for that beeping for a week and did not know where it was coming from or from what. "WHAT!OMG" I waited over 30 days and got NO refund and the app I book though said since they would not pick up the phone or return messages or emails there was nothing they could do. I've stayed here before a few times before it was a OYO and it was acceptable not great but acceptable. So just because you stayed before and it was OK it has changed. The no smoke alarms in rooms and none in the stairs was quite alarming. Pun intended. Safety: the absence of a fire alarm in the room is a serious concern.
Nov 3rd, 2023