Headlands Coastal Lodge & Spa

Apr 10th, 2024

Our server was kind and sweet and made me an awesome espresso & fancy Shirley Temple for my daughter. The view is pretty and even the bathrooms are cool!
Apr 7th, 2024

Feb 29th, 2024

Amazing location right above the beach with a fantastic ocean view, large comfortable room with super comfy bed & pillows, friendly staff, quiet (except for rooms 101 & 102 near the hot tub jet pump; they let us switch rooms because it was so loud when running). Great bar & restaurant onsite where we had drinks and dinner. Really there was only one thing that was not top notch considering the high room price, which was that although the room service breakfast was tasty and hot, it was served with everything covered with plastic wrap and they didnt bring it into the room. Made sense during covid restrictions but should be discontinued. Overall a very nice stay but kind of expensive for what you get.
Feb 18th, 2024

NOT worth the money! Upon arriving at The Headland Lodge excited to stay in the 3 bedroom chalet with high expectations. Immediately things went sour - we drove 6 hours to get to Pacific City and once we arrived tired at 4:00 they wouldnt allow us to check in until 5:00 and let it be known they DO NOT let You check in a minute before 5 and without even offering a place to rest or an offering of water. We sat in the car hoping the front desk would be gracious but no. we waited and stared at the old grease buckets from the restaurant. Finally, they gave us the keys and trying to let the initial impression go we entered a cold chalet we turned the heat on - which took a good two hours for the unit to warm up - while waiting the view is amazing. Thinking a hot bath in the soaker tub would be relaxing it was quickly evident that there was not any hot water - yes this is a true for $1,000 per night to say I was disappointed would be accurate. Immediately called the front desk and they sent a maintenance person who said that Headlands Lodge likes to keep the hot water at a temperature of 104 degree and that the hot water heater isnt large enough to fill the soaker tub. We also spoke to this person about how cold the unit was and why the heat wasnt turned on they stated they werent sure either because of the rapid turn around in the units. WoW message to Headlands this is not the way to save money We were also not happy with the spa floor which is flooded with stinky aromatics- it was minty smelly and overwhelming- thats the only way to access the entrance to the hot tub which mind you is barely deep Enough to cover your knees and again not hot but very warm - the view is great There is so much more they need to improve on customer service first and foremost - they offered a measly 10% off for not providing hot water. Improvements: Offer guests a drink or snack while waiting for your 5:00 pm check- in Provide more than 2 tablespoons of bath salts for the soaker tub Do not scent the whole spa floor for consideration of those with allergies The parking for the chalets is tiny - two cars parked next To one another arent able to open the car doors Consider remodeling the hot tub so its deeper then 24 inches its a real let down Pics of gross grease upon arrival Noteworthy details: Its not great - expensive yes but not super nice inside the chalets - the town is super small - there arent many options for food - we ordered from the hotel restaurant nothing special and there is a burger joint across the parking lot - the location is superb but the hotel management seems frugal - would not go back
Feb 3rd, 2024