Tufenkian Carpets Portland Showroom and Outlet Store

Beautiful rugs, amazing quality, and fantastic knowledgeable service!
Feb 28th, 2024

Sona was great! Due to the pandemic I purchased totally online. Sonia cheerfully spent the time to research my specific request and the best pad to use over wall to wall carpet. Sona kept in contact with me throughout throughout the transaction involving transcontinental shipping. A great shopping experience with a great product. Sona is the best!
Apr 19th, 2021

Wow what a wonderful experience working with Sona on rugs for my home. She really knows her rugs and had me test drive a rug I would not have thought of. We loved it. Such a beautiful quality rug. She was so responsive and with me every step as I made my choices. All the rugs are amazing quality and my family and I are over the moon happy. The rug pads are a must as well. I will highly recommend Tufenkian to all my friends and family. Back in the day Nordstrom was known for outstanding service. I would say Tufenkian is the Nordstrom of rugs number one in service. I will buy my next rugs from Sona at Tufenkian.
Mar 14th, 2021

I ordered eight, 3x5 rugs from the Tufenkian online store to use as carpet tiles in my basement renovation. The process has been overly complicated. I received one rug when the shipment stated that two would arrive together. I learned after the fact that they only had 7 and their online stock wasnt correct. They refunded me for the missing rug. The color of the one rug received seemed darker than pictured. It turns out they use extreme lighting in their online images (see attached pictures). I emailed Dave to inquire and was sent pictures showing the lighting differences. Okay, so Dave and I made a plan to let the other 6 rugs arrive to compare variations. However, directly after emailing, he, or someone from Tufenkian, deliberately called UPS and had that shipment returned to sender. Im not sure how Im supposed to judge one singular rug of the 8 I ordered for my project, which is now going to be behind due to this being done without my consent. The last note Ill leave is that I perceive a condescending tone in correspondence. I ordered the archive rugs for a steep discount and this fact has been mentioned more than once, as if I shouldnt complain since I didnt pay full price. The rug is plush, darker, but plush, but this experience has been a headache.
May 17th, 2022

Jan 30th, 2021