Jiffy Lube

I came in for my regular oil change. I have been having my oil done here for five years. Ryan came to the driver side and informed me he would be checking my cabin filter. I told him I do the filters myself. Thank you, I dont need you to do it. He went around to the passenger side of the car I unlocked the door and allowed him in my vehicle. To which I tried to tell him again, I do my own filters as he opened the glove box. I said you know you have to take all kinds of screws out of there to be able to get to the filter thats why I do it myself. He stated I am just doing my job doing what I was told to do. To which he slammed the glove box down with his left hand and looked at the filters and said something I didnt quite hear or understand. He tried to close the glove box, and something had gotten broke, and he was unable to close it. He spent about four minutes down there, trying to figure it out and declaring to me that this was broke before he touched it. If that was the case and he saw it was already broken, (he shouldve said maam this is broke. I am not going to touch it because then Ill be liable for it.) To which I told him, it worked perfectly fine before you touched it and I asked you not to do what you did, but you did it anyway. He exited my vehicle. I tried to speak with the other tech and explain to him what took place. Ryan completely ignored me and walked away to which I called him an a*****e. The other tech told me they had already drained my oil and I said thats too bad I would leave if I could. And that I did not want Ryan touching my vehicle. The tech came back and told me you can leave, we did not drain your oil. I drove out of the bay popped, my hood made sure I had a dipstick And drove away. I did, not know that Ryan exited my vehicle with the part that was broken. So now I dont even have the piece that needs to be replaced because its no longer in my possession. I am confused! I have always had my oil done here and I have never had a tech talk to me the way Ryan did or dismiss my words and what I had to say. No, other tech has ever questioned me changing my own filters!!! So now I have a glove box that is handicap and will make me think of that a****** EVERY TIME!!! I recommend Oil Stop 134th St., Vancouver, WA they do a great job from start to finish! Honestly, I wish I wouldve been going here for the last five years!!! I have never been happier with an oil service ;)
Mar 30th, 2024

Mar 3rd, 2024

Just had a great overall experience
Mar 3rd, 2024

It seemed as if our patronage was a bother to them.
Mar 1st, 2024

Service was great
Feb 11th, 2024