Portland Direct Tile & Marble

Update: We were contacted directly by the owner to discuss our experience and find a suitable resolution. She agreed the tiles were darker than they should have been. She contacted the supplier and replacement tiles were quickly sent. Our issue has now been resolved. We do still feel the first person we spoke to about the problem should have handled things differently, but overall we are happy with the product and the service we received from the owner. Original review: Horrible experience. We went in with samples asking for a specific color of travertine tile (ivory) We were provided with pictures of the tiles they had available in stock in their warehouse. The tiles in the picture were a good blend with the ones we already have on our project so we ordered based off of the photos provided. 20 out of the 50 square feet ordered are not even slightly close to the photos provided. They are so far off as to be completely unusable in our project. Not only is the color significantly darker, they are also unattractive. These are natural tiles so some variation is anticipated but these are extreme. We arent talking about a few tiles here, we are taking about almost half the order included these dark tiles. We asked to exchange them for ones more in line with the ones we agreed upon based on the provided image but were told the color falls in the acceptable range so they dont offer any exchanges or refunds. I guess it was our mistake trying to support a local business. I suggest sticking with a big store like Home Depot or Lowes where at least you can purchase one square foot at a time and return any that arent as described or below expectations. Lesson learned.
May 1st, 2023

Need to really double check invoices/orders. I tried ordering 70 SQ FT of this high end beautiful green tile & they ordered 130 sq ft. Turns out this tile is unreturnable & I am stuck paying for all of this. I do take fault here as well as I didnt double check invoice but I know 100% I provided the exact sq ft needed for the job. Would prefer to give this place 5 stars but nothing I hate more than wasting/burning money
Mar 6th, 2023

Excellent people. Excellent tile. Excellent experience.
Feb 23rd, 2023

I came into Portland Direct to find tile for a bathroom remodel I was doing. Victoria was SUPER helpful picking out tile, trim and grout combos. Loved her suggestions and guidance. Very homeowner/DIY friendly spot. I wont buy tile anywhere else!
Feb 11th, 2023

Victoria was great to work with. Helped us find what we were looking for. Were able to pick up most of it the next day.
Dec 27th, 2022