Chamber of Commerce

      OYO Hotel St. Helens, OR

      ( 56 Reviews )

      OYO Hotel St. Helens, OR
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      Hours

      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
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      Chamber Rating

      Verified Member
      3.0 - (56 reviews)
      20
      5
      7
      3
      21
      Read Our 56 Reviews

      Chamber Rating

      Verified Member
      3.0 - (56 reviews)
      20
      5
      7
      3
      21
      › ‹
      • michelle shadley

        Drinking cups not wrapped in plastic. To be honest they looked used. Housekeeper entered room first day but did absolutely nothing. Unsure as to why they even entered? It's a basic motel, no frills!
        Mar 10th, 2024

      • Halie Dawson

        While I understand why there isn't any carpeting in the rooms (which is smart), it makes it very cold and slightly echos. The beds are really super hard and uncomfortable, the layout of the room was a bit awkward and the highway noise was irritating. But the room was clean, the linens smelled amazingly clean.
        Mar 8th, 2024

      • David Maldonado

        I am giving OYO one star and I would give less if I could. I booked a room for 4 days here. I was charged 3 times for the room, after seeing that I decided to call customer support which were no use of all and keep stating the policy says no refunds. I understand cancelling it will take my original charge but for them to state they cannot refund me the other two payments is absurd. I am currently out 1000 dollars for a room I was suppose to pay 324. My bank is currently disputing the charges, this has been such a headache for me. If you are reading this please stay away from here and stay at the best western literally right next door!
        Feb 12th, 2024

      • peacefulglnw803


        Jan 12th, 2024

      • Rab Rab

        Dirty feeling. No bugs (thank God). Felt low rent. But I paid 45 a night maybe that's why. Stayed five nights. Staff were nice and helpful. I was checked in to a unfinished room (think under construction; drywall dust, unfinished paint, no tv, no ac/heater, no smoke alarm, no CO2 detector). Also, they will not stop calling you after you check out to ask for a review. They have called me several times. They will hound you for a good review (think five stars) and then proceed to offer you some coupon for another stay. Oh, and BTW, they want to be on the phone WHILE YOU ARE WRITING THEIR REVIEW. Like for real as I am typing this review (Feb 5, 2024 @ 4pm PST) OYO Rep is literally in the background checking in with me every now and then to see if I need help with anything or if i am done. They have been on the phone for 39 minutes. 39 MINUTES! (For a five day stay in JANUARY, and it was only 39 minutes because I was unable to use my speech to text the app. With the OYO Rep on the phone so they had to sit through 39 minutes of me texting with two fingers. Oh BTW I didn't get an OYO coupon. Message to Corporate: First of all, you deserve this review as I stated; I don't like to leave bad reviews, but you demanded it, and you got it. It should be noted that when OYO called me several times before. I originally stated that it was a great stay because I wanted the rep to get off the phone. Don't call people and hound them for reviews and then sit on the phone with them. You're holding them hostage with a ransom of a good review. it's NOT okay. People will leave reviews, or they won't. Let it come naturally. You'll get your reviews. Just chill out.
        Jan 23rd, 2024

      Read Our 56 Reviews

      About
      OYO Hotel St. Helens, OR

      OYO Hotel St. Helens, OR is a budget hotel with a standardised experience of amenities at the best value. The hotel is not too far from downtown St Helens and it has parking facility, 24/7 check-in, and pet friendly policies.Special Features The hotel offers a comfortable stay with free wifi and AC in the room. You can relax on the comfortable bed while watching TV. The room also has a microwave oven, mini fridge, toiletries, and more!You're always the first person to think of all the little things. That’s why we've created the perfect hotel for you. Our hotel has everything you need, including Fire-Extinguisher, CCTV Cameras, and Designated Smoking Area.★ OYO Hotel St. Helens, OR has been delighting guests since 24 Mar 2022.

      Contact Info

      Questions & Answers

      Q What is the phone number for OYO Hotel St. Helens, OR?

      A The phone number for OYO Hotel St. Helens, OR is: (678) 497-0776.

      Q Where is OYO Hotel St. Helens, OR located?

      A OYO Hotel St. Helens, OR is located at 535 S Columbia River Hwy, St Helens, Oregon 97051

      Q What is the internet address for OYO Hotel St. Helens, OR?

      A The website (URL) for OYO Hotel St. Helens, OR is: https://www.oyorooms.com/US/175557

      Q What days are OYO Hotel St. Helens, OR open?

      A OYO Hotel St. Helens, OR is open:
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours

      Q How is OYO Hotel St. Helens, OR rated?

      A OYO Hotel St. Helens, OR has a 3.0 Star Rating from 56 reviewers.

      Hours

      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours

      Ratings and Reviews
      OYO Hotel St. Helens, OR

      Overall Rating

      Overall Rating
      ( 56 Reviews )
      20
      5
      7
      3
      21
      Write a Review

      michelle shadley on Google

      image Drinking cups not wrapped in plastic. To be honest they looked used. Housekeeper entered room first day but did absolutely nothing. Unsure as to why they even entered? It's a basic motel, no frills!

      Business Response on Google Mar 14th, 2024
      Hi Michelle Shadley,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused during your recent stay at our motel. We strive to provide a comfortable and clean environment for all our guests, and we apologize if the drinking cups were not wrapped in plastic. We take these matters seriously and will address it with our housekeeping team to ensure it doesn't happen again in the future.Regarding the housekeeper entering your room without taking any action, we regret any confusion caused. Our team usually enters to provide housekeeping services, but we apologize if this was not communicated effectively. We will review our procedures to avoid such misunderstandings in the future.We appreciate your understanding that our motel offers a no-frills experience. However, we always aim to provide excellent customer service and a comfortable stay for our guests. If you have any further concerns or require assistance, please feel free to contact us at [email protected]. Once again, we apologize for any inconvenience caused during your stay. We value your feedback and hope to have the opportunity to serve you better in the future.Warm regards,Team OYO

      Halie Dawson on Google

      image While I understand why there isn't any carpeting in the rooms (which is smart), it makes it very cold and slightly echos. The beds are really super hard and uncomfortable, the layout of the room was a bit awkward and the highway noise was irritating. But the room was clean, the linens smelled amazingly clean.

      Business Response on Google Mar 3rd, 2024
      Hi Halie Dawson,Thank you for sharing your feedback with us. We apologize for the inconvenience you faced during your stay. We understand that the lack of carpeting can make the room feel cold and echoey. We appreciate your acknowledgement of the cleanliness of the room and the fresh-smelling linens.We are sorry to hear that you found the beds to be uncomfortable and the layout of the room awkward. Your concerns regarding the highway noise have been duly noted. We always strive to provide a comfortable and pleasant stay for our guests, and we regret that we fell short of your expectations this time.Please rest assured that we take your feedback seriously, and we will address these issues internally to improve the overall experience for our guests. If you have any further concerns or need assistance, please feel free to reach out to us at [email protected] you for choosing OYO Rooms. We hope to have the opportunity to serve you better in the future.Warm regards,Team OYO

      David Maldonado on Google

      image I am giving OYO one star and I would give less if I could. I booked a room for 4 days here. I was charged 3 times for the room, after seeing that I decided to call customer support which were no use of all and keep stating the policy says no refunds. I understand cancelling it will take my original charge but for them to state they cannot refund me the other two payments is absurd. I am currently out 1000 dollars for a room I was suppose to pay 324. My bank is currently disputing the charges, this has been such a headache for me. If you are reading this please stay away from here and stay at the best western literally right next door!

      Business Response on Google Feb 23rd, 2024
      Hi David Maldonado, Thank you for taking the time to share your feedback. We apologize for the inconvenience this may have caused you. We understand your frustration regarding the multiple charges and the unhelpful customer support experience.We would like to investigate this further and assist you in resolving the issue. Could you please share your booking ID and contact details with us at [email protected]? Our team will reach out to you promptly to address your concerns and provide a suitable resolution.Once again, we apologize for any inconvenience caused, and we appreciate your patience. Regards, Team OYO

      peacefulglnw803 on Google

      image

      Rab Rab on Google

      image Dirty feeling. No bugs (thank God). Felt low rent. But I paid 45 a night maybe that's why. Stayed five nights. Staff were nice and helpful. I was checked in to a unfinished room (think under construction; drywall dust, unfinished paint, no tv, no ac/heater, no smoke alarm, no CO2 detector).
      Also, they will not stop calling you after you check out to ask for a review. They have called me several times. They will hound you for a good review (think five stars) and then proceed to offer you some coupon for another stay. Oh, and BTW, they want to be on the phone WHILE YOU ARE WRITING THEIR REVIEW. Like for real as I am typing this review (Feb 5, 2024 @ 4pm PST) OYO Rep is literally in the background checking in with me every now and then to see if I need help with anything or if i am done. They have been on the phone for 39 minutes. 39 MINUTES! (For a five day stay in JANUARY, and it was only 39 minutes because I was unable to use my speech to text the app. With the OYO Rep on the phone so they had to sit through 39 minutes of me texting with two fingers.
      Oh BTW I didn't get an OYO coupon.
      Message to Corporate:
      First of all, you deserve this review as I stated; I don't like to leave bad reviews, but you demanded it, and you got it.
      It should be noted that when OYO called me several times before. I originally stated that it was a great stay because I wanted the rep to get off the phone.
      Don't call people and hound them for reviews and then sit on the phone with them. You're holding them hostage with a ransom of a good review. it's NOT okay. People will leave reviews, or they won't. Let it come naturally. You'll get your reviews. Just chill out.

      Business Response on Google Feb 17th, 2024
      Hi Rab Rab,Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you experienced during your time with us. It is important to us that our guests feel comfortable and satisfied with their stay, and we appreciate you bringing these issues to our attention.We understand that the unfinished room was not up to the expected standards, and we apologize for the inconvenience caused. Our team will look into this matter to ensure it is addressed promptly.Regarding the calls for reviews, we apologize for any frustration caused. We appreciate your honesty about wanting to end the call quickly, and we understand that our approach may have come across as pushy. We will take this feedback seriously and make the necessary improvements to ensure a more convenient and pleasant experience for all our guests.If there is anything else we can do to assist you or if you require further assistance, please feel free to reach out to us at [email protected]. We are here to help.Thank you once again for sharing your feedback. We hope to have another opportunity to serve you better in the future.Best regards,Team OYO
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      Overall Rating

      Overall Rating
      ( 56 Reviews )
      20
      5
      7
      3
      21

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