Gills Point S Tire & Auto - Salem

Faran Navazi _{on Google}

Apr 3rd, 2024

I like these guys! Very homie and prices seemed reasonable too! Going back to get my breaks fixed for sure.

Brent Smith _{on Google}

Mar 31st, 2024

Had my service done this afternoon at Gills Point S on High Street, Jason and his team did great work!!

Rich Hines _{on Google}

Mar 6th, 2024

Good group of guys. Keep up the good work.

Chester Smith Jr _{on Google}

Feb 23rd, 2024

Patched my tire to perfectiom

Cassie Napier _{on Google}

Dec 25th, 2023

I Went here a little while ago to have new tires mounted on my Jeep and an alignment. My experience was pretty terrible. One of the gentlemen (I cant remember his name) was very kind and informative, but the other guy I had to deal with was so excited to ridicule me about all sorts of thingsI believe his name was Matt.
First, he looked at my tires and misread something, so he came into the waiting room and announced very obnoxiously (almost like it was a Victory for him Weird right?) that Id bought the wrong size tires and that they would not fit. It was a little embarrassing because there were other people in the waiting room and he REALLY found that hilarious. So I politely asked him to double check his computer because I was sure I bought the right size.
After a little more lecturing and distasteful ridiculing (still with the entire waiting room as our audience) he double checked his computerlo and behold, they were the correct tires! Who would have thought he made a typo?
At the time I was very upset with being talked to like that and I was probably WAY too polite.
So we proceed with having the tires mounted. :)
They came and got me when they finished and they showed me that while the tires do fit the rims, theyre rubbing the bumper and catching on it. Id already accounted for having to do some minor body trimming through another auto shop. But Matt was extremely happy that my tires were rubbing. He even did a little victory danceit might be hard to believe, but I actually have that part on video and I am able to share it. It was almost like a little boy declaring I told you so!
Three or four times, he reminded me that he told me the tires were too big, even though the only reason he thought they were to big was because of the initial typo that he made.
When he finished his little tirade, I asked if we could move on and do the alignment so I could get home.
He said that they couldnt do the alignment because the tires were rubbing, which meant they supposedly couldnt turn them all the way (which was a pretty cringeworthy exaggeration). He also told me that no tire shop would do an alignment on them either BECAUSE of this. So I left and went to Les Schwab.
Guess what? Les Schwab did my alignment for me and there was no issue. :)
Even better, the alignment actually stopped almost ALL of the rubbing (Matt said there was no chance an alignment would help). I didnt even need to do the body work I had planned.
Anyways
Youd think someone at a tire shop would be a little more knowledgeable about these things.
Im wondering if he was so embarrassed about the typo he made initially, that he had to find some way to grab onto his slipping ego, and convince me that I was still wrong LOL.
On a better note, Gills Point S did at least manage to put my tires on right! Their prices were also cheaper which was nice. Everyone else in the shop was normal and courteous, it was only that one person.
Gills point S is perfect if youre looking for cheap service, but dont expect to be treated like you have your own brain.