Home Services at The Home Depot

Great Store, adhere strongly to CDC standards, always have what I need for Work, as well as my DIY projects at home.
Feb 22nd, 2021

Fast friendly service
Jun 16th, 2018

Aug 26th, 2016

If you are looking for carpet here just walk out now and go find a local carpet dealer to work with forget the "free' whatever they offer it isn't worth the time. I went on line and made an appointment for measure - it took a week to get someone out to me. Despite the fact that the gentleman said he could have come out faster and was not busy ( the computer system only allows appointments one week in advance). I asked this gentleman to measure an additional area and he said "i don't have time for that today! I have 11 houses to measure." I said well you are here do you want to come back? He agreed to measure the extra space. I had to wait about 48 hours to order the carpet. I ran in to Sherwood to see and feel the carpet. I spoke to them about placing the order but I got well you started online you have to order it through them. Ok. I called in asked to place the order and was told that my installation would not be 'free' because the carpet I chose was under a certain dollar amount (first time anyone mentioned it) I selected a higher priced carpet and ordered the carpet. About 6 days later I got a call from the contractor to set up the appointment for installation. Installation was set for Friday after 9am. Around 10am I got call from the installer saying there was an issue with the carpet and would not divulge any other information and told me to call Home Depot. Turns out the carpet I selected is burbur and the doors are 45 degrees and they can not cut burbur at 45 without it running. Why had no one mentioned this to me sooner? The HD Sherwood (sherrie) said Well you ordered it online, well yea aren't you the same company? Why would it be different? So I went back in to order a 72 hour carpet... because I have been waiting almost 2 weeks to move into my new home because of the carpet. I order this on a Friday, was told the carpet will be coming from CA. I called Monday to see where in the process the carpet is... well it wont be here 'till Thursday (72 hours is A LIE!) I asked will the installer be available on Friday to install the carpet? The answer was I dont know... So I will now be waiting a total of 20 days if the installer can come in on Friday. Seriously? My advise if you are still reading this.... GO. SOMEWHERE. ELSE PS this was my second crappy experience with HD my previous was 5 years ago (Bend HD) and I thought I would give them another chance BIG MISTAKE .
Oct 18th, 2017

On Thursday, September 28, I stopped at my local Home Depot in Sherwood, Oregon, to learn about flooring. A young man named Ian, spoke with me for over an hour about the differences between hardwood, vinyl, and laminate; which needed under-layment; the installation type - engineered click, sheet, plank; floating floors; etc. then he took me to get samples, showed me the backs of the products and even got down on the floor to show me how the planks needed to be installed. He was very impressive with his knowledge, spoke in a way I could understand- making sure I did. He was very pleasant, very helpful, and never impatient with me or my questions. There was even a time where 3 other Home Depot employees briefly stopped what they were doing to watch him demonstrate something to me. I would certainly recommend Ian and Home Depot to anyone looking for flooring. Thank you and I will be returning to him when I'm ready to replace my carpets in the near future. Pam Duvall
Dec 8th, 2016