Gentle Dental Springfield

I chipped a front tooth on a friday. I came in for emergency walk in hours and was told they would see me that day but that they might not fix it in the same day. I was okay with that. I waited a little over 3 hours in the lobby before going back. After some x-rays I waited another hour. When I did see the dentist, he jumped right into telling me about extractions that need to be done. I am aware of them and plan on having them done in the summer when school is out and I will be able to recover without taking time off work. When I told the dentist that I wanted to talk about my front tooth he said it was not considered an emergency and that I should have made an appointment instead. At that point I was upset and frustrated that I took an entire day off work. He said the front desk shouldn't have even let me check in. I spoke with a manager who seemed to understand why I was upset and frustrated. She then said they had availability a few days later to do the fillings. I accepted. I got home a little before 12. Within minutes of getting home I got a call that they couldn't do the fillings without getting a teeth cleaning. I said okay and they said I could come back in one hour for a cleaning apt. In total I spent 5.5 hours at the dentist that day. Then, the night before my "filling" apt, I get a call that the dentist I saw refuses to give me a filling until I get the 3 teeth I need extracted. The teeth that need extracted are nowhere near my front tooth. This place seems not to actually CARE about their patients. I will say the woman who did my dental cleaning was very kind and seemed like she was a great dentist and person.
Apr 16th, 2024

She was great and very professional. My teeth feel shiny and new.
Apr 15th, 2024

Apr 15th, 2024

Caring staff. I felt like the reception, assistant and dentist were very thoughtful and professional. I could recommend this Dental office.
Apr 13th, 2024

Great experience & I hate dentists. Lol!
Apr 12th, 2024