Quality Inn Umatilla - Hermiston

2nd floor rooms take time to cool ir heat due to the vaulted ceiling. Location is less than desirable. One restaurant and mini-mart within walking distance. Nearby activities: Golf course is nextdoor and McNary dam is at the end of the road.
Mar 19th, 2024

I am unable to provide an assessment of the rooms or service as my visit was solely for a class held in the bar/lounge area. However, I can provide feedback on the areas I observed. Upon entering, the reception area presented a clean, organized, and contemporary appearance. In contrast, the restrooms were in an unacceptable state of disrepair, appearing as though they had not been cleaned in several weeks. The majority of the stalls were inadequately stocked with toilet paper, and the hand soap dispensers contained diluted soap that was ineffective for proper handwashing. Additionally, the floors were visibly soiled. Furthermore, the hallways and tables in the lounge area exhibited dried and crusted food remnants, indicating a lack of proper cleaning and maintenance. It appears that the cleaning staff is not fulfilling their responsibilities effectively.
Mar 15th, 2024

Very nice experience! Nice and spacious room with comfortable bed. Plus have USB charger in the rooms. Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. We got to hotel super early and I didnt wanna wait. So this was a big plus. They were extremely accommodating and allowed us to check in early at like 10am. The front desk girl shared her experience from life and shared the near by visiting places. she told me about winery, state park near by area. The service was exceptional as well. Grateful that they clearly didn't have to accommodate me but they still did. Would definitely recommend to others. The room was spacious and clean. The vintage aesthetics were awesome. The breakfast was nice and hot...... not a HUGE variety but if you're not a fussy eater, you have a lot of choice and the coffee was plentiful and very tasty. Clean spacious room. Tv worked great. Appliances in the room were clean as well. Pillows were extra soft and squishy. Hotel has plenty of parking lot. After a hectic day, such a safe and quiet place to get rest. The view was amazing of golf course from my balcony as people playing golf. Columbia river is just 200steps away from hotel, I went there so pleasant view. There was a nice bar Russ's place near by hotel. We had a wonderful stay and would return to this hotel for sure......
Mar 10th, 2024

Mar 7th, 2024

This was the most horrible experience Ive ever had. I booked it cause it had an indoor pool nope sure didnt! Pools outside and seasonal, they do not have a hot tub. My daughter and I checked in and left when about our day, came back around 630 at night, and our door handles and lock are missing and our door is wide, opened no one to be seen, no one at the front desk so after waiting for about five minutes somebody comes walking up and I tell the lady because Im pretty irate at this point that my door was wide open with all our stuff in they and the lock and handle is missing. She tells me that they are changing locks and shouldnt have went into our room. The guy left for the night! She ended up moving us rooms, we move upstairs and there is people in the room next to us partying. Loud as all could be, banging around, our floor was shaking. The Room was super ran down, There was a white substance on the Bed skirt, paint was peeling off the walls. There was holes in one of the walls, mold in the bathroom, and it smelled terrible. So the next morning I go down and talk to the manager, he tells me theres nothing he can do about it, wouldnt refund my money when I checked out early. I wasnt going to stay another night in this ran down, dirty, squalor of a room!!! So save you money and go somewhere else!
Mar 7th, 2024