Hand and Stone Massage and Facial Spa

Very nice facial, relaxing
Apr 1st, 2024

I was not thrilled with my massage. It was more like a gentle back rub. I did ask for more tension but it was not happening.
Feb 16th, 2024

Dec 22nd, 2023

I've had many massages over the years but I've never had a worse experience than the one I had at Bryn Mawr. The masseuse Melissa told me right away that she was tired and didn't sleep well the night before. I could tell she wasn't into giving me a massage. So a minute into giving the massage, I had to scratch an itch on my butt cheek. So I did...never exposing anything. Then she says ...ok that's it. itchy butt...get your clothes on...this massage is over. I thought she was joking but she wasn't. I've had over a hundred massages and never was accused of doing or saying anything off color. And I've certainly scratched an itch before. It was obvious she just didn't want to give the massage since it was the last one of the day and she was tired. Or else she's just crazy. Now I'm hoping the manager will grant me credit for the massage since it lasted only 1 minute. Never again at Bryn Mawr.
Apr 3rd, 2024

Was unable to book the service that my gift card was for, so I had to call. After being put on hold 3 x, someone finally booked the appt. for me. I received several reminders via email and text, which was fine. I did not wait long when I arrived, which was nice. The service provider doing my massage had very good technical skills. However, she never introduced herself, so I didn't even know what name to write on the tip envelope or who to Venmo. One of the biggest issues was that I didn't receive the service that was booked. I had never gotten a hot stone massage, so when I saw a crockpot of stones, I just figured she would do that eventually. But that never happened and the massage was over. When I questioned her, I was told I should have told her that was what I was scheduled for when I came in. Bottom line, I didn't get the service that was booked and confirmed, and the provider could use some training on the customer service side of things. This was my first and probably last visit to this particular place. Of course, I now have a credit /gift card that will never get used. I should have been offered a cash refund on that portion of the upgrade I didn't receive.
Dec 28th, 2023