Spa & Salon at Southpointe

This place sold a bunch of gift cards right before Valentines Day and then decided to go out of business the following week. I'm out $260 bucks
Oct 5th, 2015

I also have a gift card. How do we get our money back?
Sep 18th, 2015

Horrible experience with hair with a disappointing outcome with management.
May 29th, 2014

The objective here is clearly to complete services as quickly as possible, paying no attention to quality or detail. For what I paid for services, I expected much better quality. I got a spa mani-pedi. My toenails were so badly shaped that I could have cut them neater than the tech shaped them. I immediately reshaped them when I got home, and upon inspection of the polish, I removed that as well and redid it. It was so sloppy! I pointed out to the tech several times that she removed polish on my toenails as she cleaned up the skin...her touch ups were even worse. Then, for my manicure, my nails weren't soaked, nor were my hands massaged. A little (uneven) shaping was done, then I was told to wash my hands...$40 for this?! I asked for a French manicure, but I had to point out several times to the tech that I could still see the whites of my natural nail below. She said then you would see more white on one finger than the others because some nails were longer than the others. She should have shaped them evenly into the same length in the first place! Then, to top it all off, the other nail tech (doing a mani next to me) informed me that tip was not included (which I already knew), and stated no less than 3 times that "most people tip 20%." I am aware of what a standard tip is, however to earn it, I expect better service than this spa provides. I would not recommend this place for a relaxing day.
Apr 22nd, 2015