Staples Travel Services

I went to The UPS desk to return 2 items but no employee was there. So I asked the store manager,Nate, if someone was available to help with my return. Nate appeared perturbed and said, There IS someone there over there. She doesnt have to sit there waiting! So I went back over to UPS and there was still no one there. But shortly, a woman, Lisa, with bright red lipstick showed up and after a few minutes she said, If you are returning, I am not doing it here, you have to go to UPS. She did not say hello, just kept her stony face on. Both Lisa and Nate appear to be lazy, hateful and angry. I am contacting Staples Corporate and office and the company I made the original purchase from
Jul 10th, 2023

I rarely go to Staples, but have been twice in the last week and was very impressed. I needed to drop of a package to ship via UPS and the associate was friendly and helpful. While I was there, I decided to look around since it had been a while since I was in here. I forgot how many cool things you can find here. I browsed the clearance section and found a couple of items that we ended up wanting more of, so I went back the next day for more. On my first trip, the young lady at check-out was very friendly and helpful. She got me set up with the app so I could link my online account and rewards. She even showed me around the app to get familiar with it. She took her time and was patient when my phone wouldn't cooperate for a moment. To me, she went above and beyond and I truly appreciate that. On my second trip, the cashier was also friendly and attentive and provided a positive experience. Even engaged in some small talk. This place seems laid back and staff must be treated well because they seem to be satisfied. The store was well stocked, everything in its place, nothing messy, and prices displayed clearly. Someone clearly takes pride in keeping this store neat. You may pay more here for some items you could get elsewhere, but the whole experience makes it worth it. Plus you have the convenience of dropping off packages for UPS here (and there's a FedEx bin right inside the door for drop offs).
Jun 6th, 2023

This Staples has friendly, helpful employees. The aisles are labeled well and brightly-lit, so I can easily find what I'm looking for. The rewards program saves me a ton of money. It's also nice to order on the website. They ship fast and pack well.
Apr 24th, 2023

Well on Friday one would think if three people are getting service from the UPS center that the Staples lady would not cop an attitude. Im not sure if it ever occurred the staff not everyone knows the procedure process. I guess its all self help with no instructions. Gezzzz what has happened to customer service. I cant even imagine if the store was busy.
Dec 2nd, 2022

I always go here to ship packages to my clients. I usually use poly mailers, but had to ship a few boxes for the first time today. We had some trouble with one of my packages but Jedera was so helpful and patient that it was easily solved. I was so impressed by her eagerness to help me that I immediately wrote her name down in my phone so that I would remember to leave some kind words.
Nov 30th, 2022