Sleep Number

My salesperson was Rebecca Cadd and she was wonderful. She was knowledgeable and had great customer service. The other thing I really liked was she was great with follow up.
Aug 3rd, 2023

A two man crew came out to disassemble my bed, a week later a different crew came to reassemble which they were unable to do they told me the last crew disassembled it the wrong way causing major damage to the bed. So another week goes by they send out another crew with the same problem. Now they tell me its my fault. We paid over $10.000 dollars for this bed now they wont take responsibility for the damage. The replacement parts cost so much Im just going to get a regular bed. If you schedule a disassemble video everything I got screwed on everything including the $265 reassembly. The bed was fine before they took it apart.
Jun 27th, 2023

Jun 24th, 2023

Ray was very helpful and knowledgeable. Answered our questions and didn't hover over us. 2 week delivery time can't wait for that first night on i10
Feb 12th, 2023

Our first install on our QI8 was botched as the bed was defective and we had to wait ANOTHER 2 WKS.The 2nd delivery was very rushed. They had no cart to get the bed into the building. Thankfully we had one. Otherwise these 2 men would have had to HAND CARRY my $6500 bed up the elevator to the 6th floor. That was not the professionalism we expected. OUR 3RD AND BIGGEST COMPLAINT is they won't cancel the furniture delivery. We found that the bed is not as expected and wanted to get the King instead. I called to cancel the Q Bed furniture expected next week as it obviously is too small. BUT NO! The CSR expects us to keep the furniture because the sale is final? How can it be a final sale if we do not have possession of the furniture? And why did the store sell us the Q Bed furniture for $2100 before we are certain that the bed is what we want? Currently we are being stalled while they pass the buck on who is responsible for the charges on the unneeded furniture. I will probably have to open a dispute with my credit card company. I urge you to wait a beat before you use this company or this store.
Jun 29th, 2023