PNC Mortgage

This PNC branch is the pits. The employees are horribly bad at their customer service job. The Indian lady always talks over you and won't let you get a word in when trying to ask a question. But yet, she will remind you to fill out a survey to say how great they are which is very laughable to me. Another man who dresses in a suit and tries to be so suave is very obnoxious and a tryhard. The couple of times I had to interact with him every little detail he had to give me a hard time and I just ended up leaving very unsatisfied with my banking experience. I refuse to come to this PNC branch and actually just closed out my account recently because the branch in Souderton closed and I will not deal with these people that work at this branch. Ugh...
Jul 20th, 2023

It's your money but you'll have to prove it.
Jul 3rd, 2023

I always have a good experience at this branch. CJ and the team provide fantastic customer service
Jun 9th, 2023

No one ever answers the phone at this branch no matter what time of day you call. I had to drive there 3 times to try and get assistance in person. I am still waiting for CJ the assistant bank manager to call me back. This is the second time he promised me a call back without following through. I am extremely disappointed to say the least.
Jun 8th, 2023

How IS IT LEGAL TO CHARGE A 2% FEE, TO CASH A CHECK AT PNC BANK, WHEN IT IS A ISSUED PNC CHECK??? SO JUST BECAUSE I DONT HAVE AN ACCOUNT, I EITHER HAVE TO WAIT 7 TO 10 DAYS FOR MY CHECK TO CLEAR, AT MY BANK, OR, I HAVE TO PAY PNC BANK $54.00 TO CASH A $2600 CHECK WHICH HAS PNC PRINTED ON THE CHECK?!?! OH, AND THEY ALSO MAKE IT IMPOSSIBLE FOR YOU TO GET YOUR CHECK CASHED ANYWHERE ELSE, LIKE WALMART BECAUSE THEY MAKE THE NUMBERS INVALID, Therefore, Certege's system will decline the check, forcing you to go to PNC BANK, and Pay 2% of the amount, of your check NO MATTER HOW MUCH $$$$ IT IS! PNC BANK ARE CROOKS AND SHOULD BE SUED IN A CLASS ACTION LAWSUIT! I will be seeking legal action!
May 6th, 2023