Wells Fargo Bank

This year was my final year being a Wells Fargo customer and some of the in person service is why. Years ago, tellers would have no problem with greeting and helping customers. Recently, as I entered this Well Fargo, one of the tellers conveniently left the desk to talk to another coworker across the lobby floor, abandoning the other teller who was very sweet and patient while helping another customer. I was waiting for a while but wouldn't have waited as long if the other teller who abandoned her coworker actually greeted customers. After I received help after waiting a while, the service was good. It's just a bad experience for customers when they are treated like they shouldn't be there.
Mar 4th, 2024

I very rarely do reviews. I just wanted to share my experience with Ebony, branch manager. I went in to close a loved ones account. Its been a long time coming and I was reluctant for a few years. She didnt just do the generic im sorry for your loss she asked me about the deceased, she asked about my family and actually engaged in conversation; she was absolutely so welcoming and empathetic all while making phone calls to get this process done for me. She made such a stressful task so easy for me and I can see why she is the manager. Wonderful personality. Thank you Ebony. The entire staff was lovely! I couldnt have asked for a better experience.
Nov 21st, 2023

Jan 10th, 2023

The employees here are absolute pros! First time in this branch, and had to open an estate account, and my emotional support dog was with me. They gave him a couple treats and sat patiently while I finished up business. My online account just didn't want to open (something about my previous online account). Regardless, without an ounce of frustration in their voices, they assisted me with the account and gladly wrapped everything up with a smile on their faces the entire time. There are closer branches, but I'll be driving to this one from here on out. Keep up the great work guys!
Nov 22nd, 2022

It's one of the better banks around except for the Mac Machine....
Dec 12th, 2020