Pool City

It was ok. Didn't have the filter I needed.
May 24th, 2023

Jake helped us find out perfect Jacuzzi hot tub and we absolutely love it. Dave and the install crew were courteous and a pleasure to work with. Keep up the good work Jake and Pool City!
May 5th, 2023

May 5th, 2023

My wife and I recently went to Pool City to purchase a hot tub. We had a very positive experience with Jake there, who answered all of our questions with zero pressure to buy anything. Jake was friendly and very knowledgeable about all of the products there (we also asked him about patio furniture and grills too). Thanks for the enjoyable experience, Jake. Talk again soon.
Apr 26th, 2023

After having a bad experience at a few other stores (including other local Pool City stores), I reached out to the Monroeville Pool City via an online message. Shortly after, I received a response from Jake who answered all of my questions and even quoted us a price. My husband and I decided to go into the store to look at the items we were interested in. Since it was Jake who I was already communicating with, I asked for him to assist us. He kindly greeted us, and before long, it was as if we knew him our whole lives. He had a great personality, and genuinely listened to exactly our purpose for being there. We explained what we were looking for, and the general range of our budget. He helped us find the perfect outdoor dining set, but there was one catch. The color chairs we wanted were discontinued this year, and the only available ones were the floor models from a different store. After looking at some other options that didn't meet our needs, we decided to go with the floor models, which granted us a large discount. We were a bit concerned that the floor models might not be up to par, but Jake actually went to the other store to make sure they met our standards and were in good condition. That's quality customer service if you ask me!! Our new furniture was delivered yesterday, and we are extremely happy with it. Overall, our experience with this particular Pool City, and specifically Jake, was top notch! We will definitely purchase from him again, and would highly recommend his services to our friends and family.
May 1st, 2023