Central Heating & Plumbing

It was okay
Apr 8th, 2023

Called to have them service my furnace that is under a 10 year warranty and originally installed by them 4 years ago. I am having a heating issue during the winter time months. Was told they will come service in 2-4 days and that they will only give a half hour notice when they decide they are gonna come out and was told that they will not give any other prior notice, scheduling, or more time when they'll come other than a half hour. I explained that I work a full time job and can't wait around all day at my house for 2-4 days wondering when they'll come to make sure I'm there but was told thats their policy and that they can't give any prior scheduling or notice. I will be using Caldwell Heating and Plumbing for now on. Just so everybody knows even if central heating and plumbing installed your furnace other companies can still warranty work on your furnace so don't feel obligated to have to use central heating and plumbing because I won't be anymore. I originally left a one star review and spoke to a female employee in the following days about a product registration error whom was extremely rude and yelled at me for leaving the one star review. I also spoke with the manager, Tracy Lynch, who apologized for the other female employees bad behavior and thoroughly explained their companies position and policies in an extremely professional and courteous manner so because of her, the star rating was raised to two stars. The entire situation, service call, and review would have been a lot more positive if I was given the professional response and courteous explanation that Tracy provided. I almost called the better business bureau but won't be now after speaking with Tracy but I will still not be using their company ever again.
Feb 4th, 2023

Very Quick
Dec 27th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Nov 12th, 2022

Oct 27th, 2022