#1 Cochran Buick-GMC of Robinson Service

Feb 26th, 2024

By far the best experience. 2nd time purchasing a vehicle there and both experiences they went above and beyond.
Feb 21st, 2024

Jan 26th, 2024

Zero star If I could. I had a terrible experience with a GMC dealership and I advise those who own non-GMC vehicles to stay away from this place. They quoted me $600 to replace the sway bar but I got it done for around $180 at the dealership where I initially purchased my vehicle. In addition, the technician at the GMC dealership "recommended" replacing the backside wiper even though it did not fail the inspection. However, they marked it as "damaged" in their system. When I showed them a video and receipt of the sway bar replacement from the other dealer, the advisor lady at the GMC dealership started yelling and screaming at me, claiming I interrupted her while talking. But the truth is, she could not handle it when I caught them off-guard with receipts and video evidence. She claimed that the wiper was not damaged but could potentially become damaged during re-inspection. This made me feel like they could intentionally damage something else on my car to fail the inspection. Although I replaced the sway bar to pass the inspection, I will not be returning to this dealership for re-inspection as I don't feel safe leaving my car with them anymore. Lastly, I want to mention that the lady at #1Cochran GMC had temperamental issues. When I started my career, I was always trained with the mindset of "the customer is always right," and I was disappointed with her behavior.
Jan 2nd, 2024

Dec 28th, 2023