Dollar Bank

I lost a lot of money having my money in a savings account with dollar bank with yearly interest rate of 0.10% for almost five years but lucky me that I now got a savings account with Northwest bank with high yield interest rate of 4.80% don't waste your time or money doing business with Dollar bank. it is not worthy.
Apr 12th, 2024

Really truly horrible people I tried to make a zelle transaction as a new user between me and my cousin and we got some issues and because of that they froze my funds for five months for fraud investigation, not only that but they also froze my disabled Daughter's social security disability account as well. the guy that handled my issue in the bank -James- and the security representative - Amanda- who handled my case over the phone are nothing but unprofessional rude mean not well trained people. They treated me like a criminal, they treated me like a trash, they didn't care how I feel when I am accused of fraud and they didn't care how bad I am feeling right now when they told me in my face this is to them seems to be a fraud case. If I am fraud I would never show up in the bank or leave money in my children accounts. Shame on them and shame on dollar bank to have representatives like them treating clients that way and I have been a customer for years in dollar bank I am just new to Zelle. Dollar bank and Zelle didn't even bother running a real investigation and question the owner of the account where the money was transferred (in this case my cousin) the bank and Zelle preferred instead of running a real investigation to expedite the money release they prefer to just hold the money for five months without any care if their clients need the money for their urgent life situations such as medical or rent payments and that is because they are selfish as they are held responsible for paying back an amount of a fraud if a claim showed up within five month and the bank liability falls off after five months and that makes them selfish as they are thinking only about themselves not the clients. They must hire professional security team that can investigate those cases faster to release the money to clients faster instead of using th simple way which is holding the funds for five month. and I understand their paranoia and I understand where they came from, they are surrounded by negative energy the whole time because they always get exposed to many fraud cases to the point that they can't know the good people from the bad, and that gives me a concern that this bank is an unsafe place to have my money. In five months when the truth is revealed and when they see for themselves that the money is released to my account they will regret treating me in that horrific way. Unfortunately dollar bank is a very small primitive bank and don't have a professional supervisor that I can talk to to submit a complaints about their representatives, In five month they will regret treating an innocent person like me in that horrible way. In five month when I get back my money from the hold my husband and I will shut down our accounts for good and I already shut down my children accounts with them. I never recommend this bank to anyone.and I never Zelle to anyone as the price of the "fee free transfer" is expensive. Stay away of those paranoid in Dollar bank and Zelle. My review is based on an honest real experience and the truth is the absolute defense
Apr 7th, 2024

Mar 14th, 2024

Easy in and out.
Feb 14th, 2024

My boyfriends card was unknowingly flagged and locked without any text messages or anything alerting him of it. He was able to send me our bills until they locked his Zelle account. We called thats when they said they flagged it. Its been over 3 weeks now, no card no nothing. Its Christmas in a week and he cant pay half the bills because his card still isnt here.
Jul 6th, 2022