PNC Bank

Shannon and Tanisha were incredibly helpful in walking me through disputing my card fraud and getting me a new card in less than 30 minutes!
Sep 18th, 2023

Go somewhere else if you'd like your problem resolved. The staff couldn't have been nicer (hence the stars they did receive,) but they look you in the face and tell you they can help you and then they just... don't? I had an hour long appointment to resolve an issue, filed a bunch of paperwork, they told me it was fixed, and then 5 months later I find out (via an unrelated phone call to PNC) that it was never done? And of course I was never notified... When I called the branch again to see what happened, an assistant manager tells me I should just open new accounts. I guess my problem is less with the branch and more of PNC's nonsensical policies and hoop-jumping requirements.
Aug 14th, 2023

Edited review: Dont do business here if you can avoid it. Tried removing funds to close accounts and everyone from employee Andrew to assistant manager David Kostyal did everything in their power to make it as difficult as possible. This is unacceptable given that I had previous conversations with branch manager Terry who told me this would be no issue. Of course she was not here the day I attempted to do this. STAY AWAY from PNC!!! Original review: While the staff is friendly, more than once they have made errors that had to be corrected. Make sure you give yourself sufficient time and double check everything! Everyone is human, and mistakes happen, but these mistakes can cost you!
Aug 6th, 2023

The best PNC branch in Pittsburgh
Jan 5th, 2023

Avoid doing business with these guys. They have no accountability of their poor communication and mistakes. They withdrew my mortgage twice and caused a bunch of overdraft and bounce check fees. Instead of waiving a $25 dollar fee, they turned it around and told me that the "autodraft" that was setup on my account wouldn't show up on the PNC website. How would I know there was an autodraft setup on my behalf if the website doesn't show it?
Nov 30th, 2022