Molyneaux Home

Great people, execution lacking. TL;DR - everyone we worked and talked with was great, but we experienced several issues with the install and those issues continue to persist today. This is a delayed review, as I waited a year since Molyneaux's last work on our house for this project to make sure I gave ample time for us to assess the issues. As mentioned above, every person we talked to during planning and the workers were phenomenal and helpful. But after the initial install of our subfloor and LVT in November '21, workers had to come back that same month, again in March '22, and then once more in January '23 (and the laast two times an inspector came out prior to the re-work to confirm the issues were do to install mishaps). Each time, they had to come back to fix a number of things including the subfloor not being nailed down properly (which caused massive creaking), nails popping up through the LVT, and laying new tile where gaps were showing from the quarter round. When they came back in January '23, we were told that sometimes the workers are using the nail gun so quickly that they don't realize it needs reloaded. That was the explanation they gave for why one corner of our dining room creaked so badly from the subfloor not having enough nails. Not something we want to hear after making an such investment on this project. Unfortunately, since their last work here in January '23, we've found several new areas of creaking, nail protrusion, gaps, and we've had to redo our quarter round in several places because they reused an re-nailed the same quarter-round pieces every time they came back out to the house. Again, terrific people. But for the price of the project, we didn't get a final product we expected.
Jan 22nd, 2024

I had a fantastic experience working Amy Walsh at Molyneaux. She was extremely helpful for the many questions that I had as a first time home owner. She was willing to go the extra mile to make sure I knew all of my options when it came to financing, levels of carpet, and more. She came out and measured my new townhome and made recommendations on different carpet styles that would look nice. Thanks Amy and Molyneaux!
Nov 23rd, 2023

Did a great job of installing my carpet
Nov 5th, 2023

Was supposed to have an install this morning between 8-10. This was after the appointment was changed twice by Molyneaux. Get a call around 9, stating the installer (George) won't be here until 1. I tell them we had a confirmed date/time, and 1 wouldn't work. No problem, was told they would be here by 10:30. ONE guy shows up at 11, who can't even do the backsplash install. Trim only. George, we were told, would be here in an hour. Fast forward, it's now 2:45, and NO ONE is here. The manager won't call us back. Our sales rep (Brianna) won't call us back. Our baseboard is torn up, partially replaced. There is junk on our porch and in our driveway from the first guy (Raphael) that was here. We are paying THOUSANDS of dollars for our kitchen project, and we can't get a call back or our install done?! NEVER again. Don't use this company!!!!!
Aug 21st, 2023

This was my first time trying out Molyneaux but it won't be my last. I really appreciated the personal touch. Jeanie has been super helpful from the start. Mariah joined us at the home consult and together they made it a great experience. Both were so patient and provided valuable input. The install went smoothly and was so quick! We got new carpet on stairs, upstairs hallway, living room and home office. They were in and out, leaving behind perfectly vacuumed rooms with all the furniture (which they moved - yay!) neatly back in place. It may be a little more pricey, but I think the service is worth it. I look forward to continuing to work with Jeanie as we make more improvements on our home.
Feb 8th, 2023