Penn State Health Medical Group - Muhlenberg Work Care

Horrible experience. Rude and unprofessional. Didn't provide treatment, said i wouldn't be billed. But i received a bill, called several times to have it resolved. But I'm stuck with a bill for no service.
Nov 20th, 2022

(Translated by Google) Excellent. Excellent. (Original) Excelente. Excellent.
Nov 5th, 2022

I can not believe how rude the girl was at the front. When it was pointed out to her that she was escalating the problem with my husband, she raised her voice to me too. When he apologized for starting off poorly... she blamed him for not feeling well and didn't even consider offering an apology for her lack of customer care. How can you employ people at an Urgent care who have no compassion or ability to communicate calmly in stressful situations. It was not our fault she was busy. When she sent us down the road to another PSH facility.. she was just as rude. We took our business elsewhere.
Nov 2nd, 2022

This urgent care is the worse in berks county. They have poor timing with service. Everything is a 2-4 hour wait. You mines well go to the hospital for that type of wait. I went literally an hour after they opened and couldnt been seen.
Nov 1st, 2022

Im not going to be too critical because I work in the medical field. Many of the staff were talking about personal matters that patients could hear. Although the wait was long by the time I got back to the exam room at least 4 care givers I believe PAs were huddled and it did t look like they were in a hurry to see patients. We should never get to comfortable doing our jobs because then we come off mediocre. BTW thanks to the blonde nurse she did an excellent job.
Oct 10th, 2022