Mount Nittany Health ExpressCARE

The receptionists were incredibly gracious and the initial nurse/EMT I saw for the intake triage was quick and efficient. The Nurse Practioner I saw was demeaning and admitted to me that she never even looked at my chart. My concerns and questions were brushed aside. As I was one of the last patients, it very much felt she was watching the clock. She never communicated during the exaim and would have left without much converstation if I hadn't insisted on answers. I definitel got the impression that since I didn't want to take all the tests she recommended, she wasn't going help. Afterward I overheard rather snarky comments with a coworker over how she was just denying everyone who thought they knew about infections and antibotics. There was a nurse who had come in to reasses my BP and she again, never really spoke a word and would have left without telling me what it had read, if I hadn't asked.
Mar 25th, 2024

I spend one hour and 10 mins waiting for the doctor to stop by my investigation room. So frustrating
Mar 23rd, 2024

I wish I could give zero star for this urgent care facility. The people who work here are rude, they have no concern about your issues. We had an appointment scheduled and even with that we waited for 2 hours to see a illiterate doctor who has no knowledge to cures the patient. I explained to the doctor that my child has fever for 2 days and but she didnt have any concerns. I was hundred percent sure that she has ear infection. Since yesterday my child is suffering for ear hurts and I have to take her somewhere else to find the real doctor. DO NOT WASTE your money and time to go to this urgent care. You will regret that! This place is not for people who need urgect care. They look at you as customer not patient!!!!! Update: I called this med ex location this morning and I talked to the doctor and she said I have to bring my kid back and get evaluated and I have to pay again!!!!!!!!!!!!!! I took my kid to another clinic and she has sever ear infection. This is a shame!
Mar 23rd, 2024

Mar 19th, 2024

Was scheduled for an appointment at 5:00 p.m. to have my TB test read and a physical done. I arrived at 4:45 and told her I needed to have it read by 5:20 because that is the deadline they gave me. She told me it was a little busy but somebody would come out to read it to ensure it was read by 5:20. I asked again at 5:10 where somebody was and she told me somebody would come out. I then asked again at 5:15 where somebody was and she told me somebody would come out. I said there's only 5 minutes until the deadline I need somebody to please read my arm. I said I didn't mind waiting for my physical but I needed to have the TB test read. Her and her colleagues decided to laugh at me in the back and then have the doctor come out to get me and then he berated me in the back as well. I asked him to stop being sarcastic towards me, he apologized, and then continued to be rude. I left without even having my physical done because I'm not going to be spoken to like that when I did nothing wrong and now feeling embarrassed. Terrible customer service! You should be ashamed of yourselves making people feel like they did something wrong when in reality the only thing that was wrong was your inappropriate behavior. I don't care how rough you tell me your day is, there is no reason to make me feel like that was my fault when I was there plenty of time before my appointment! I see why your ratings are so low. Do better!
Mar 20th, 2024