Chamber of Commerce

      NerdsToGo - Swarthmore, PA

      ( 131 Reviews )

      NerdsToGo - Swarthmore, PA
      Expert IT Support for your Business or Home
      Yext Power Listing.
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      Hours

      Wednesday:
      8:00 AM - 5:00 PM
      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM
      Tuesday:
      8:00 AM - 5:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.8 - (131 reviews)
      114
      11
      3
      0
      3
      Read Our 131 Reviews

      Chamber Rating

      Verified Member
      4.8 - (131 reviews)
      114
      11
      3
      0
      3
      › ‹
      • Carlos D Costa

        great service. was able to solve problems in good time
        Apr 4th, 2024

      • Mary Greenleaf

        Great team at Nerds ToGo! Timely service too!
        Nov 15th, 2023

      • abija moore

        The front desk girl was very unprofessional.She told me a tech was unavailable when he was right there on the phone and I was willing to wait. She just kept telling me a price to diagnose my computer.
        Nov 9th, 2023

      • Ed Donnelly

        Brought in a brand new PC build to identify which part was faulty as it was not turning on. Was told it would be $60 to diagnose and 2-3 days. A week later when I called it hadnt been looked at yet and I was told tomorrow. Then I get a call saying it would be OVER $300 to diagnose because they have to take parts out, even though that was obvious was the very beginning. I had even narrowed down parts that were already replaced and ruled out. I was not offered any solutions, just thanks for the $60 and exactly where I started a week ago.
        Oct 10th, 2023

      • Gaven Green

        **EDIT** Currently, with their new system and limited experience I would rate Nerds-to-go a 3.5. I could easily see how they're a four to five star business under normal circumstances, but I have no experience with the company under normal circumstances. Their pleasant staff and customer service is great. After I left this review the owner reached out and left me with a better understanding/experience. Still, be aware of steep prices and a new system **EDIT** The process with Nerds-to-Go has been frustrating, which is sad to say because Kim at the front desk and Iquil, my tech, have been so kind. It took over two weeks, $240+, and many, many calls back and forth to unfortunately not even be able to repair my computer. The crux of the issue seems to be the new system they just switched over to. It took a long time to get my ticket started, it charged me roughly $300 instead of the $230 I was told I'd be paying, and even sending an email seems to be far harder than it should be. I really was looking forward to my experience, because like I said the folks working here are great, but the process has been nothing but frustrating. The phone tag in particular led to a lot more confusion in the process than it should've.
        Oct 3rd, 2023

      Read Our 131 Reviews

      About
      NerdsToGo - Swarthmore, PA

      We are an IT services, computer support and repair company that provides reliable, effective, and affordable services for both small business and homes. Our Nerd know-how includes everything from computer and device repair to wireless networking to data backup and virus protection. If you need assistance with technology, the Nerds are the answer.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for NerdsToGo - Swarthmore, PA?

      A The phone number for NerdsToGo - Swarthmore, PA is: (484) 309-5645.

      Q Where is NerdsToGo - Swarthmore, PA located?

      A NerdsToGo - Swarthmore, PA is located at 609 S Chester Rd, Suite A, Swarthmore, Pennsylvania 19081

      Q What is the internet address for NerdsToGo - Swarthmore, PA?

      A The website (URL) for NerdsToGo - Swarthmore, PA is: https://www.nerdstogo.com/swarthmore-pa/

      Q What days are NerdsToGo - Swarthmore, PA open?

      A NerdsToGo - Swarthmore, PA is open:
      Wednesday: 8:00 AM - 5:00 PM
      Thursday: 8:00 AM - 5:00 PM
      Friday: 8:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:00 AM - 5:00 PM
      Tuesday: 8:00 AM - 5:00 PM

      Q How is NerdsToGo - Swarthmore, PA rated?

      A NerdsToGo - Swarthmore, PA has a 4.8 Star Rating from 131 reviewers.

      Hours

      Wednesday:
      8:00 AM - 5:00 PM
      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM
      Tuesday:
      8:00 AM - 5:00 PM

      Ratings and Reviews
      NerdsToGo - Swarthmore, PA

      Overall Rating

      Overall Rating
      ( 131 Reviews )
      114
      11
      3
      0
      3
      Write a Review

      Carlos D Costa on Google

      image great service. was able to solve problems in good time

      Business Response on Google Apr 8th, 2024
      Hey Carlos, thanks for the support! So glad we could help you out. Thank you for supporting a small business in the community.

      Mary Greenleaf on Google

      image Great team at Nerds ToGo! Timely service too!

      Business Response on Google Nov 15th, 2023
      Thank you Mary for your kind review, we are so happy we could help you out!

      abija moore on Google

      image The front desk girl was very unprofessional.She told me a tech was unavailable when he was right there on the phone and I was willing to wait. She just kept telling me a price to diagnose my computer.

      Business Response on Google Oct 26th, 2023
      Abija, I'm sorry you had a poor experience. Iquil (our tech) was on the phone with another customer when you came in the store, so he was unavailable to speak with you at that moment. Of course you are willing to wait if you wanted to speak with him, but even as I write this, he is still on the phone with that customer. We always strive for a positive experience, please feel free to reach out again (610-228-4224) and a tech can call you back if he is unavailable. Please let me know what else I can do to help you out. Thank you

      Ed Donnelly on Google

      image Brought in a brand new PC build to identify which part was faulty as it was not turning on. Was told it would be $60 to diagnose and 2-3 days.
      A week later when I called it hadnt been looked at yet and I was told tomorrow. Then I get a call saying it would be OVER $300 to diagnose because they have to take parts out, even though that was obvious was the very beginning. I had even narrowed down parts that were already replaced and ruled out.
      I was not offered any solutions, just thanks for the $60 and exactly where I started a week ago.

      Business Response on Google Sep 25th, 2023
      Hi Ed,I just called and hopefully we can connect later next week, but the $300 we called about was for the fix, not the diagnosis. We tried all the fixes we could without having to tear the machine apart, unfortunately, they did not solve the problem so the next step would be to removal of the motherboard, which would involve completely rebuilding the entire machine. That is very time intensive especially because you have a liquid cooled machine, and so we were checking to see if you were interested in spending that money to fix your machine (keeping in mind the diagnostic comes off of your charge, so the fix would have been cheaper than $300). That was the fix we were offering. I hope to connect with you next week so we can discuss this further.

      Gaven Green on Google

      image **EDIT** Currently, with their new system and limited experience I would rate Nerds-to-go a 3.5. I could easily see how they're a four to five star business under normal circumstances, but I have no experience with the company under normal circumstances. Their pleasant staff and customer service is great. After I left this review the owner reached out and left me with a better understanding/experience. Still, be aware of steep prices and a new system **EDIT**
      The process with Nerds-to-Go has been frustrating, which is sad to say because Kim at the front desk and Iquil, my tech, have been so kind. It took over two weeks, $240+, and many, many calls back and forth to unfortunately not even be able to repair my computer. The crux of the issue seems to be the new system they just switched over to. It took a long time to get my ticket started, it charged me roughly $300 instead of the $230 I was told I'd be paying, and even sending an email seems to be far harder than it should be. I really was looking forward to my experience, because like I said the folks working here are great, but the process has been nothing but frustrating. The phone tag in particular led to a lot more confusion in the process than it should've.

      Business Response on Google Oct 8th, 2023
      Gaven thank you for speaking with me. As discussed, we did just recently switch systems and there have been some growing pains. You literally were the first customer in the new system, lucky you! That is not a normal experience. I do apologize for the issues around our new system. Additionally, as we discussed, you were charged $219+tax for your ticket which was agreed upon. You were double charged (again issues as the first customer in the new system) but that has been refunded as we discussed. The ticket was not $300 but the $219 that was agreed upon. Thanks and if there's anything else I can do for you, please don't hesitate to reach out
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      Overall Rating

      Overall Rating
      ( 131 Reviews )
      114
      11
      3
      0
      3

      Write a Review

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