Hemlock Homes

Hemlock is not a reliable builder. See how long you wait for a promised response or quote, if you get it at all. I was told my remodel was a bigger job than they want to do... they build homes, I'm not sure I understand that logic. We were highly disappointed with the lack of customer care, as was my daughter who contacted about a new build, she felt she was lied to about the cost and process. I would never recommend this builder to anyone. No stars if possible.
Apr 2nd, 2024

I just finished building my custom home with Hemlock. They were great throughout the entire process, from the sales crew, to the design crew, to the builders. They answered all of my questions (which there were a lot!) in a timely fashion and explained everything to me. I highly recommend!
Mar 31st, 2024

We chose Hemlock Homes to refinish our basement and couldn't be happier. Bryan and Steve were on it from day one and Levi crushed it with the carpentry work. The process remained smooth and organized for not so cookie cutter basement remodel. We would highly recommend Hemlock Homes and would use them again in the future!
Mar 22nd, 2024

Hemlock Homes recently completed our re-decking project. Bryan , Steve and their crew did an amazing job! We could not be happier how the project turned out. I would highly recommend them. A very easy process from the planning stage to the finished project
Mar 16th, 2024

We had a very good experience with Hemlock Homes, starting with the quote process. They were responsive to my inquiry and came quickly to review our job. We had our laundry moved to the first floor from the basement and filled the rest of the room with pantry storage. They worked with me on the pricing as the quote went up significantly after we designed the room. They were so kind and wanted to get me where I needed to be with the price, which they did. The job started off really well and progress was quick until we realized the wrong size cabinets were ordered. The depth was discussed in person with no documentation, so I was worried about getting push back, but Hemlock did no such thing. They came up with a solution and modified the cabinets to the desired depth without question. While all their workers were respectful and hardworking, Levi and Matt were especially great to work with. Levi was very knowledgeable on the modifications of the cabinets and kept me informed every step of the way. The outcome is gorgeous. The cabinets and flooring are high quality. The plumbing was done very well and everything is clean. Reasons I gave a 4 not a 5: -We had a few hiccups where the ordering of parts was not done correctly. I had emails to them with some of my selections for the cabinets, but they did not come as discussed. Hemlock did make it right without question, but because of this, our job was delayed a few weeks while we waited for the correct and missing material to come in. -The dryer vent situation was not properly thought through, but I do not blame them completely. It was decided to use an existing vent in the basement, so they drilled a hole in the floor to access said vent. Well, this causes the dryer to stick out several inches more than the washer. Had they vented out the wall as originally planned, this would likely not be an issue, but no one really considered that at the time. While I would expect the contractor to realize this, we did also see the plan and approved the vent solution. I just hate how the washer and dryer are not lined up. -Also, Hemlock was a bit more expensive than other contractors for this job, and specifically a lot for a laundry room/pantry job. We chose them because of their reputation and their perceived quality, and they did not disappoint. Their customer service is impeccable with proven high quality, and thats what youre paying for. Overall, I would 100% use them again and look forward to the next project. The personal touch, high quality materials, and expertise made for a very good home renovation experience.
Mar 7th, 2024