Hertz Car Rental - Wilkes Barre - Arena Center HLE

Extremely unprofessional. Ruined a family trip
Jun 25th, 2023

Jun 7th, 2023

(Translated by Google) Well the best for car rental (Original) Bueno, lo mejor para el alquiler de coches
Apr 20th, 2023

Worth reading if your getting a car here. We rent a car on April 23rd, for May 3rd. Ample time right? Wrong. We show up, 15 minutes early, my husband goes in to come right back out. The gentleman looks strung out now, saying come back in at 4, we don't have a car here. The lots empty...We ordered a full size vehicle (Toyota Camry or Chevy Malibu, we know my husband fits and gas is WAY better). They say you can have a Renegade jeep, we have no vehicle for you- uh...no. Not working for a 6'2 man. Not to mention we are going on a 11+ hour trip the very next morning with two younger children to see our eldest for her Graduation. They then try and problem solve (I give them that, but still utterly ridiculous!) and make us take that to the Avoca Airport to trade. Again, at the airport, we don't have enough vehicles (lots filled of vehicles, and yes I know many are being held) and we get a midsize SUV. Dinged up, scratches, dents, but better cleaned than the last. We left our midsize SUV behind because we wanted very decent gas mileage for this long trip (less money to spend endlessly for gas) and ample room for taller family members. The gas mileage, on average 24 mpg it hardly jumped up) was not the best and it was a tight fit for everyone's stuff. We had to make it work and just got on with it all. Honestly, What should have been a 20 minute process was over an hour and beyond stressful. I hardly write reviews, but this was just unprofessional. Don't overbook or not pay attention to your itinerary for people who booked decently in advance and leave them to do all the work you failed to do.
May 25th, 2023

Mar 26th, 2023