William Raveis Inspire - Bristol

Lexie Raynard _{on Google}

Aug 28th, 2020

Do not rent an apartment listed through this agency. I viewed an apartment and was told by their agent prior to filling out the application that there would be a REFUNDABLE pet deposit for my animal , fine so I proceeded with the application for which they charge you a $250 administrative fee for if you decide to not rent the apartment. Upon being approved, I was told it was a NON REFUNDABLE pet deposit, so now I was forced with the decision to pay the $250 fee to them for not taking the apartment or paying the non refundable pet deposit. Towards the end of my lease I was contacted more than once by this agency asking me if I was moving out early, to help them with turnover. I moved out 6 days early and then was hit with several charges for ordinary wear and tear (cleaning, painting and walls with pin sized holes, etc.) I have received no response from this real estate agency or the landlord they clearly work with to squeeze their $250 real estate fee out of tenant’s deposits. They have not responded to any of my correspondences regarding these issues. So alarming and disgusting that an agency would act this way during a pandemic.

Nicholas Cazeault _{on Google}

Dec 13th, 2019

The agents of William Raveis Bristol RI, and their secretary are probably the least professional group of people I have had the displeasure of working with in my entire life. As a newly college senior, I rented through this office and it has been nothing but hassle after hassle in trying to move into my very first apartment. An event that should have been exciting and a new chapter in my life has been riddled with anxiety and MAJOR miscommunications. It took more than a month for them to process application paperwork, a process I was told would take at the maximum one week. Furthermore, once approved for the apartment it was like pulling teeth to get the keys to the apartment. Our lease started May 1st, we weren't able to get a hold of anyone from the office or receive our keys until May 5th. To this end, my roommate and I only received one set of keys even though we are both living there. Phone message after phone message has been left, all of which go unanswered leading me to believe they were simply deleted. I may still be in college, but I am an adult and I am being treated like a child. The most frustrating part of this ordeal has been when someone actually picks up the phone at the office with a, "hey are you there," instead of a professional, "William Raveis Bristol this is .... how may I assist you." I cannot stress the number of times I have called the office for vital information to be met with disdain for doing their job or simply no answer and no reply. I want an apology from the owner and I want him/her to know how dissatisfied I am with the people he/she has chosen to hire. This behavior is simply unacceptable for professional adults, and I do not appreciate being treated like an idiot for trying to understand the rental process for the first time.
Sincerely, Nicholas Cazeault

Tery Pedro-Matrone _{on Google}

May 2nd, 2019

At William Raveis we are a full-service brokerage. We specialize in representing Buyers, Sellers, Tenants, Landlords and have a full Commercial division. We strive to provide the best customer service possible. It is unfortunate this gentleman has a bad experience. As the former manager of the Bristol office and a working agent, I have the pleasure to work alongside a team of professional, hardworking, experienced agents.