Ms. Carol's Learning Center

Thank you Erica. Naveah was a joy to have and we’re happy she is excelling as she grows up.

Though no business likes a 1 star review, we understand where you’re coming from and why you feel the way you do. However to you and any parent who may read this, try to find understanding in our response to her and what we remind every new parent that starts at our facility. At our daycare, mostly every staff member is a mother and knows what it’s like to be a new mother. We know the fears and suspicions and the type of care and nurturing we expect/ed from others especially those we entrust to tend to our little ones. As such, the environment we’ve created is very much the “it takes a village” mentality and thus we care for every child like one of our own. At the end of each day, especially for new parents, we provide them with reports for all aspects of the infant’s day, as well as in this instance, if a parent wants to call during the day for a checkup we will surely compromise. However, we always hope, each parent understands that in the infant room, there are other “little ones” who need just as much love and care as “your little one” - not more or less. So as much as we compromise for parents, such as this who call repeatedly throughout the day, we hope they’d understand each of our staff has a duty and obligation to each and every child in that room and each time they pick a the phone, it takes away from their job to the other “little ones”. This parent seemingly became disagreeable and uncompromising to that affect which isn’t a problem because in any situation, if both parties aren’t satisfied why continue to have a relationship. We couldn’t realistically answer every call amongst the care of an infant room that’s at full capacity (though we made sure to provide updates and reports upon pickup of the child). And on our end, any parent that disregards our integrity and what we stand for, we have no problem removing them from our program despite our emotional investment in the child. So we amicably agreed to part ways respectfully. To your point of how Ms.Carol communicated your exit, it’s left for interpretation and to your perspective which we can’t refute.To your other point of Ms.Carol “threatening” and knowing the local daycares this is simply not true. There’s no reason to threaten a parent or anyone for that matter as the situation is doesn’t warrant a response. We’re in the business of raising the child with you so it saddens us when a child leaves as much as it saddens you. Your situation was a little different in the affect as information came to us from an anonymous person close to you who informed us of your history and pattern with your previous daycares which all resulted in the same manner where none could meet your expectations and trust. Again being a new mother, we fully empathized, which is why upon being informed of this information about your history, we still decided to open our doors to you and your son. We hoped we could help you as a new mom learn to trust but as you said in the first three days, we weren’t allowed a real chance to do so.So although you left us a 1 star rating and there’s nothing we can do about that, we hope you find clarity in this response. It is not an attack on you but rather your actions under our care. We still hope for the best for you and your family as your “little one” grows up. You stay blessed as well