Metro by T-Mobile

The worst they don't do as you ask and they give you the rundown just to make you wait and pay more
Apr 8th, 2024

I was really disgusted with T-Mobile when I showed up. The manager here was able to completely turn it around with his support and some really informative answers
Mar 24th, 2024

Absolute worst staff ever. Employee lied about an exchange of a phone that was only 3 months old. Refused to let me speak with a manager. Treats customers like trash so unprofessional.
Mar 5th, 2024

Just got off the phone was left unseen she left me on the phone laughing joking with other people at least put me on hold the ignorant I felt just now smh now they don't even answer the phone definitely 1 star terrible customer service and assistance metro please talk to ur staff
Feb 4th, 2024

Alright so I went to the metro I bought my last phone at to try and get a upgrade. Tried online multiple times Trying to get the deals im seeing online but since I'm already a "established customer" I have to go to a physical location to upgrade. U would think being a established customer was a good thing that came with some perks.No! I get to the store dude tells me I have to pay full price for the upgraded phone I wanted ($800.00)unless I open a new line or change my number. Like what? But if I was a new customer coming from another provider I could get the phone I wanted for only 34$ a month on top of my cell service.basically pay over time. But since I'm a "established customer" I have to pay full price on the spot ? Make that make sense.long story short I left the store went to another service provider got the phone I wanted for 300$ cheaper. Ended up buying the phone outright there (galaxy s24).kept my same number after transferring it to new provider .And pay the same a month for unlimited talk text and data hotspot clout storage and free HBO max . Metro u lost a long lasting customer over 6 years because you choose to prioritize new customer acquisition rather than taking care of your current loyal customers . 50$ a month for 6+ years there's no way I should be getting worst deals than a new customer I'm sorry.Me as a "established customer" should be privileged to a better advanced device before a new customer.
Mar 31st, 2024