Speedcraft Acura

My experience in shopping for a car at Speedcraft was superior to the other car dealers I visited. The honesty, kindness, and professionalism of saleswoman Margarita Tejada made my decision to lease an Acura, rather than the Lexus I had intended to lease. Margarita made the whole process as easy as possible. In addition, the finance team was very efficient and had everything ready to sign when I arrived to pick up the car.
Apr 8th, 2024

It was a pleasure working with the staff at Speedcraft Acura. They made the car buying experience a pleasure.
Apr 6th, 2024

Mar 16th, 2024

First time here for service! Extremely efficient, professional, and overall just a premium experience. Well done!
Feb 29th, 2024

Well, hmmm. I brought my certified 2020 Acura for its first service and to get a variety of warranty glitches needing addressed. Instead of a loaner that was reserved I wasnt at all sure they were interested in addressing my issues: some I was told wasnt the car, it was my phone (3 phones got same results, yet it was the final word. A fob key wasnt acting right but instead of checking it after doing the battery, fixing nothing, they stopped, although Id stuck around precisely so that wouldnt happen. My concerns were gaslighted, or denying its is actually doing what I say even before they saw it. I dont have a dealer close so I got a hotel to address the stuff. Instead I got an oil change and the business, the runaround and essentially might as well thrown a couple Benjamin out the sunroof and missed the insulting non help. On an equally surprising opposite end, I wandered into the showroom and ended up asking a the sales gal about model year differences. I couldnt have expected how above average - stellar- she was. She dropped what she was doing when she couldnt quite confirm my sense of it despite it being not nice, she was telling me there was one on the lot we could check it on, and off she went me following. She immediately walked to it and beamed as she saw I was indeed correct and admitted I wasnt the only one wanting the change. She couldnt have been more welcoming knowledgeable with no sense of being put out because I wasnt buying that day. That long game was the kind of sales expertise my dad got trained to do that is unheard now. And she earned my business being the best car dealer sales person Ive met in decades. Too bad the service department would come with that sale. To buy a luxury vehicle used to guarantee service equal to your TownCar, and the technology bugs just made the gap so much more glaring. They let you know they want a good rating so let them know. Right. After awhile you quit believing they meant a word of it as they have no trouble letting you know just shy of directly you have no idea what you are talking about. How to tell them thats not making any points. Theres more but they didnt ever come to check it out. But somehow took hours to change the oil and say they installed a battery (but knew nothing about whether it fixed the problem not 20 minutes after I left, same symptoms they never believed possible continued. Hmm. arrogance, along with the sense the car couldnt possibly malfunction and you dont get it isnt my idea of a good customer service experience to say nothing of attitude of expert to child. Who would believe I could afford the car yet be so godawful stupid. Not fun.
Mar 6th, 2024