Mercedes-Benz of Hilton Head

Mar 24th, 2024

We were on vacation and discovered a slow leak in our tire. Zack Bogel had just received our size and had us on our way. They also cleaned up our car real nice. Thanks to Zack and his team.
Mar 13th, 2024

I have been searching for a Mercedes for aver 6 months. I started working with Allison over a short period. Drove down from Charleston and did a test drive! She was extremely professional and very accommodating, which made the decision to purchase from HHI so much easier! Allison has gone out of her way with regards to her her customer service and willingness to satisfy the customer! I am so happy with my new Mercedes! Thanks to Allison!
Mar 4th, 2024

Fantastic Sales experience.
Mar 3rd, 2024

ABSOLUTELY DO NOT GO HERE!! The only people that have left good reviews either havent had there car at Mercedes HHI long enough to get scammed or are just getting scammed and dont know it. I would give a 0 star review if I could. My coolant pump blew and I knew it was the coolant pump as its a common failure on my make and model and it blew coolant all over the front of my engine. Island Tire who are great people also confirmed this prior to me going to Mercedes as they sadly could not fix the issue as they didnt have the tools. I got it towed to Mercedes and told them its the coolant pump and I want it replaced. They told me it wont be insured if they replace it without doing a diagnostic of the issue which I understand. I spoke with the mechanics and my service manager on multiple occasions explaining the issue and that the coolant pump has failed. So $220 later, they do the diagnosis and come up with some absolutely random problem that doesnt exist. I was quoted for the coolant lines running to my turbo leaking and all coolant and oil seals needing to be replaced for over $1,500. The moment I saw this I knew it was completely false as the turbo sits in an area on the engine which would make it impossible for the blown coolant line to spray all over the front of my radiator and battery. So, I closed out, payed my $220 and towed it all the way to HHI to get repaired. Only took two days and guess what?? It was the coolant pump and only the coolant pump! Absolutely no leaking from my coolant lines to the turbo and Mercedes Benz of HHI blatantly lied about what was wrong and my car still wouldnt have ran after I paid them $1,500 for an issue that didnt exist. It makes so much sense that dealerships make most of their money off service and the sad thing is, places like Mercedes either dont hire people who know what theyre doing, or just have scummy humans who completely lie about the issue, knowing that most of the wealthy individuals that go there wont even think twice about paying it since theyre the experts. Such a shame this stereotype is so real at Mercedes. To wrap this up, dont ever go here if you dont have to.
Mar 9th, 2024