1000 King Apartments

Feb 17th, 2024

I'm deeply disappointed to share my experience with this property management group, particularly during my residency at the 1000 King Apartments. At first, their demeanor was welcoming and accommodating, but that facade quickly faded away, revealing the stark reality of their incompetence and neglect. Within a mere two weeks of moving in, I encountered my first maintenance debacle - a clogged sink. It took an exasperating two weeks for them to address the issue, leaving me inconvenienced and frustrated. But the trials didn't end there. The following month, my toilet decided to join the chaos, overflowing and necessitating an emergency call for assistance. As if that wasn't enough, our AC unit proved to be another headache. Instead of efficiently cooling our apartment, it offered nothing but lukewarm air. Their initial solution? Blame it on us for 'messing with the thermostat'. Eventually, they had to replace it, but not before subjecting us to discomfort. Despite shelling out for pest control, our apartment became a battleground against relentless bugs. It felt like a losing battle as we struggled to keep our living space insect-free. And then, the proverbial straw that broke the camel's back - our dishwasher broke and leaked. While they claimed to have fixed it, the leak persisted, adding to our mounting frustrations. But perhaps the most egregious oversight was the state of our window. By December, it had rotted away, leaving a gaping hole and exposing us to the elements. It was a glaring safety hazard, especially since we resided on the ground floor, making it all too easy for anyone to slide the window open and gain unauthorized entry. Despite numerous pleas and a month of back-and-forth communication with Jennifer, the issue remained unresolved. Their 'solution' of using blue painters tape was not only ineffective but also posed a significant safety risk, especially given the freezing temperatures indoors. Jennifer's dismissive attitude towards our safety and well-being was appalling. She nonchalantly informed us that due to the building's historical status, obtaining approval for a replacement window would take a staggering eight weeks. It was a clear indication of their disregard for our comfort and safety. When it came time to move out, our ordeal was far from over. Upon receiving a $900 cleaning fee, I reached out to Jennifer, only to discover she had been let go. Instead, I had the displeasure of dealing with Lizzy. Her rudeness and unhelpfulness were unparalleled. She not only dismissed our concerns but also had the audacity to cut me off mid-sentence, reminding me that I had signed the lease and should 'get over it'. She also had no care for that fact that we lived on the first floor and someone could easily break in. Her response was well you dont live there anymore. Overall, my experience with this property management group was nothing short of a nightmare. From their abysmal maintenance response times to their disregard for tenant safety and well-being, it was clear that profit took precedence over everything else. I've lodged a complaint with the consumer affairs office and urge others who've endured similar hardships to do the same. This management group's flagrant disregard for tenant rights and safety should not go unchecked, and they certainly should not be in business. **EDIT AFTER MANAGEMENT RESPONSE** I would like to clarify that marking a maintenance request as complete in AppFolio does not equate to the several issues at hand being solved. As a property management company, you cannot speak for my experience as you're the property management group that I am reviewing. I would like to mention that even your former employee stated that communication could have been better when my issues went unresolved for weeks. I think the last several reviews you have received should serve as a reflection of your current business functions and some new business decisions should be made rather than trying to justify your poor customer service.
Feb 11th, 2024

I loved the King St., Palace Apartments but we had to move because the rent was just a bit too high.
Aug 9th, 2023

May 26th, 2023

I love living here! Located in a perfect part of town with quick access to upper king, hampton park, I-26 and park circle. The management company is so nice, and quick to address issues if and when they rarely arise. Renovation is within the last five years, some even within one year.
Mar 27th, 2023