Baker Cadillac of Charleston

Worst experience I ever had! They will completely judge you the second you walk on the lot. My husband had been doing some home repairs, so he had his work around the house clothes on. Since I was off work for the day, I swore comfortable adidas sweats. I should not have to wear our work clothes, on days off. So we were treated horribly, like we couldnt afford a car on their lot. The manger would not even come shake our hands. They barely wanted to even speak with us. They are horrible. Drive to Coastal Cadillac in Pawleys Island, much better customer service!
Mar 6th, 2024

After a slight issue getting our Cadillac serviced,Ryan and Jason was very professional and resolved our issues...
Feb 20th, 2024

Wife & I scheduled a trip and made reservations. I decided to have car serviced before trip which also had a tire noise I wanted checked. Being a long time customer of Baker Cadillac I called and was given a 9:30 Wednesday appointment before our trip. I took car in and at 11 am service advisor said that the car service was completed but it had a bad tie rod and also needed new brakes because seals were leaking. Estimate $3,200 which I approved with the condition that I would get the car the next day for our trip beginning Friday morning. Knowing that a tie rod, which should take a good tech approx two hours and the brakes another 3 hrs to replace getting the car back should not be a problem. Not hearing from the service tech on Thursday I called for him at 1 pm. I was told he was tied up with customer but would call me back. Not hearing anything at 3pm I called again to learn tech was off sick and I wouldnt get my car back until sometime Friday. So here we are missing a portion of or all of our trip because Baker Service is unable to meet their commitment and taking forever to repair a vehicle. We have spent thousands on maintenance at Baker but no more. I have lost total confidence in the Baker dealership and will never use them again. Because of that loss of trust and when I do take the vehicle for next service, at another dealer, I will have them check the $3,200 worth of repairs Baker did to ensure repairs done properly.
Feb 20th, 2024

My recent service visit was less than great. It was not how I expected it to be. I was very dis satisfied with my service rep Daisy. She was not on top of her game. I believe my vehicle was there a while supposedly waiting for authorization from the warranty company before service was to begin. After that Thursday when the adjuster came to see my vehicle it wasnt until Tuesday I called Daisey to see whet the outcome was. It was just like it had been the many times I called her before for a follow up. Her line went to voice as it has many times before with a gentlemans voice saying he would call me back. (Which never happened). I would text her without a response for a couple of days. This is very unacceptable to me. So yes. My visit with Baker motors was VERY unpleasant! !! I almost felt as if the color of my skin had something to do with it. As I just have this inkling inside of me that says had my skin had a little less melanin in it. My whole service at Baker would have happened wry differently. UPDATE///// Fast forward to 04 Mar 2024 I hadnt sent this email cause I was still deciding if I want to or not. But now since my car isnt drivable once again, I have to let my grievances be heard. I was about to leave for my trip back home to Iowa and I drove off from my parents drive way only to be called back and them telling me I have a huge transmission leak in their driveway!!!! ( my suv is packed with all my belongings and suitcases and just barely got my auto back after it being gone for over 2.5 weeks and now I find its still not fixed properly?) I was very very pissed to say the least. Now Im back to square one. I arrived this morning the 5th on or about 0745hrs only to be told I basically have to wait and for service department to get to me to rediagnose my suv again. So I asked to speak directly to the service manager and he came and I showed him the video I took of the leak. And he acted as if its no big deal like my car just miraculously broke again! Any way. Im upset with my service experience here at baker. I did not like our interaction with the service manager. I believe his name was Ryan. He seem kind of matter of fact about my situation. I also told him some under panels seem to be missing from my vehicle and he is telling me its not so. Im like I shouldnt be able to see these wires under my car as I hadnt seen them prior to my transmission repair here at baker. But I see how baker treats certain people. (People of color) Now as of today 6th of march 2024 my Trip interrupted once again all my suitcases and laptops and personal belongings left to sit in Bakers parking lot in the heat once again waiting for parts at A CADILLAC DEALERSHIP and I DRIVE A CADILLAC ESCALADE! Why do I have to wait for parts?? I havent been given an apology for the headaches I have incurred thus far. You know why? Because customer satisfaction is not what they strive for! I feel like Im an inconvenience when I call or come in to have a follow up on MY VEHICLE! Yet when i had to pay the bill theres no problem then! Listen from my view avoid baker Cadillac go to Florida and buy there. You get better treatment.
Feb 17th, 2024

Terrible experience. Acouple of months ago I stopped by the service department at Baker Cadillac to see about getting my XT5 looked at as it had a few issues going on- My driver's side window had stopped working and was jammed shut, and the rear passenger door lock was not responding to my key fob. I had also mentioned to them that I wanted my electrical system looked at as there had been an issue with the TPS system recently. The guy that I spoke with said that he had a good idea about what the issues with the vehicle were and they could get me in in about a month and he said that they would have the part to fix my window at that time. So a month later I dropped my car off on a Wednesday morning to get it worked on. Then on Friday afternoon I get a call from the service rep telling me that they didn't have the part necessary to fix my window and it would be sometimethe following week that they would have it. I was a little upset because they had told me that they would definitely have this part, and I spent over $100 on Uber rides over those 3 days that I didn't have my vehicle that I could have avoided paying if they had told me sooner about this.When I got my vehicle back later that day I noticed 2 things- my driver's side window which previously had been jammed shut was not staying closed anymore. This was upsetting because although I had to deal with the annoyance of my window not working, at least it was stuck in the closed position so that my vehicle's interior was protected from the elements. The other thing I noticed was there was now a caution/warning message displayed on my dashboard that I had never seen before. So not only did these guys not fix my vehicle, they gave it back to me with some new issues. I tried calling the service center guys over the next several days and sent several messages to the number that they had texted me from to ask about this warning message on my dash, and I did not hear back from them once.At this point I was done withBaker and had decided that I was going to take my vehicle to a Cadillac service dept. somewhere else immediately. I should add that I have an extendedwarranty for my vehicle. So when I had spoken with the Baker rep that Friday when he told me there would be a delay in fixing my vehicle, he had also added that the extended warranty would only cover a portion of the labor hours and it would be anextra $250(roughly) out of my pocket. Later on when I had to call the MaxCare people to authorize the work at the new location, they told me two very upsetting things- One, when I had my vehicle with baker, MaxCare had approved the full scope of the work and the hours that Baker had submitted, so there should have been no reason for me to come out of pocket beyond my deductible for the work that was needed and they did not know why they were requesting that. Additionally, Baker had not mentioned to them the electronic issues that I had asked them to look into so I had to get one of the Baker service reps on the phone to let theMaxCare people know that this was on the initiallist of issues that I had come to them with. If he hadn't done that then the warranty company would not have covered the full scope of the work needed at the new shop. There's more I could add about what happened but I will leave it at this. I will say that this whole thing was one of the worst customer "service" experiences that I have ever had, and although I do not wish that anyone loses their job over this I would strongly recommend that the 2 guys that I had the displeasure of working with go through an extensive customer service training process. After this terrible experience I've had with Baker and even after bringing this to one of the service managers attention and being offered zerorecompense or even an apology, I will not be going to Baker for my next vehicle, or anything else ever again.
Feb 9th, 2024