Charleston Vacation Rentals by Vacasa

Nice enough staff but low barre in terms of property maintenance. I checked into an oceanfront home at night that reeked of water damage upon entering to find it had been shut air tight, (as in the windows did not open at all) which is a recipe for mold in ocean climates. The "recently refurbished" flooring was buckling due to underlying moisture; indicating a quick cosmetic cover up and there was visible mold growth from behind the sheetrock in both bathrooms. This home was a health hazard. I got out as quickly as possible (ahead of schedule) at which point I learned that Avocet's allegiance was to the owner, not the guest. It is challenging, but not impossible to keep beach property moisture and health levels, at a standard that works for everyone, but you have to actually care about it. Edit to responder: You know very well who I am and that my actual name isn't 'Rad'. Nice try deflecting. We had multiple conversations and this property was a horror show.
Dec 22nd, 2023

The staff was great. The property was clean and perfect. The maintenance dept. Came out to fix dome little things and they were spot on. Had a wonderful experience . Would rent from them again. Folly Beach is a wonderful place. Very laid back. Fun main Street.
Feb 23rd, 2023

As someone who lives full-time next to an Airbnb managed by Vacasa all I can say is that this company does not care about your property or neighbors in any way. Weve had an ongoing noise issue with our next-door neighbors short term rental, and have gotten zero response or help from vacasa after many attempts.
Oct 25th, 2022

I. At Palmetto 1L. Arrived in Folly Beach today for the first time ever, and this place totally killed the vibe. This place is like some run down apartment with black mold under sinks which are also rotting out. There is no filter in the return vent, which is gross. The bathroom sink under cabinet areas obviously had some mold issues. There is a shelf above the toilet that is pretty much just hanging. When we open the dishwasher, well I'm not really sure what was happening. I was under the impression that extra linens would be provided. All I found was a dirty blanket on a shelf and a bunch of paint buckets. The bedroom obviously wasn't cleaned as there was a little bit of trash and a dog toy (which this said no pets) under the bed. I'm really disappointed that this is my first experience in Folly and with this property company. I would never rent this place out. We have kids with us as well, and this is far from family friendly fun. Oh, and there is stuff under the couch. Like food. So gross
Aug 10th, 2022

Feb 3rd, 2022