Raceway Inn Darlington By OYO

Hi Scott Brunner,Team OYO here. We're really sorry to hear about your recent experience at one of our properties. We apologize for the inconveniences you faced during your stay. Our team is dedicated to ensuring a clean and comfortable environment for our guests, and we regret that we fell short in this instance.We take cleanliness very seriously and we will address the issues you have mentioned with our housekeeping department. We apologize for any discomfort the uncleanliness of the room may have caused you. Additionally, we are sorry for the condition of the fixtures and amenities in your room. We will investigate this matter and make sure it is rectified for future guests.As for the safety and security concerns you mentioned, we understand your feedback and will look into enhancing the safety measures at the property. Your feedback regarding the foreign owner has also been noted and will be shared with the relevant team members.We regret any inconvenience caused by the lack of a phone in your room, as well as any unsatisfactory customer service you may have received. Please note that our Guest Support team is available at [email protected], and they would be happy to assist you further with any concerns or issues you may have.Once again, we apologize for the negative experience you had and we appreciate you bringing these matters to our attention. We hope you would give us another opportunity to provide you with a better stay in the future.Best regards,Team OYO

Hi Charles Carnall,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. At OYO Rooms, we strive to provide comfortable and affordable accommodations for our guests, and it's disappointing to hear that we fell short of your expectations.We take your concerns seriously and would appreciate more details about your experience so we can address them appropriately. Please reach out to our team at [email protected] if you would like to discuss this further or if there's anything else we can assist you with.Once again, we apologize for any dissatisfaction caused and hope you'll give us another opportunity to make it right.Best regards,Team OYO