P.I. Granite and Tile

PI Granite delivers exceptional quality and service. As a designer, I have worked with PI Granite both in my own home and with my clients. They are detail oriented and I highly recommend them!
Apr 3rd, 2024

I have built a new home seeking a quote for granite from this company. I have measurements and exact granite I wanted. Info was taken and no call back. I called a week later and they said oh were working on this. I called another week later and they said we cant find your order then said oh wait we dont have an email. Email was provided and quote was sent with wrong granite so I emailed them back a week ago and once again no response. Im happy to give my money to someone that wants my business and cares if I am a satisfied customer because this company does not and they have the worst customer service ever and talked to me like I was bothering them.
Apr 2nd, 2024

We were initially pleased with the service and selection. With the exception of Anna not writing our phone number correctly, the up front part went smoothly. At installation, the installers were very pleasant and finished in a couple hours with 3 bathroom vanity tops. I inspected and was pleased. It was shortly after they left that I noticed a hairline crack in one of the countertops close to the sink. I immediately called and sent some up close photos of the crack. Although I had spoken to Anna almost daily last week, she completely avoided calling back once I let her know. I made all the effort to get it resolved. The last time I spoke to her she said there was no crack in the photos the installers took basically implying that I either cracked it or was making it up. Apparently their first line of defense is to blame the customer since I have seen the exact issue reported in other reviews. I was told that she would have an owner call me. Instead of a call, I received an email with their photos taken from a distance and the contract I signed stating that I was satisfied with the install. As I explained, it is a hairline crack and not noticed at first glance. We like the granite and because it is not overly noticeable, we are only asking for a written guarantee that if it gets worse, PI Granite will replace it. Based on this, what motivation would I have to purposefully crack it? We did not ask for a discount or refund, just the guarantee. It is appalling to me that this is how they choose to do business, especially in a small town. I will say that we are pleased with the other counters and this issue could have easily been resolved with a phone call or an owner stopping by to check it out. The simple fact that they chose to ignore me, blame me and not acknowledge the fact that it could have happened during fabrication or install tells me that they don't care about customer satisfaction. I do not recommend doing business with this small company at all!! We were recommended by friend's who had a good experience and they have referred not only us, but other friends as well. I doubt very seriously if they will ever refer again. It is a shame how they disregard their customers!! Photos shown from a distance (Installers) obviously don't show a crack but the up close photo (I took shortly after install) show an obvious crack. The owners response below speaks volumes about how little they care about customer service!! Horrible business practice!
Mar 20th, 2024

Apparently these people don't like business. I simply asked a question about installing countertop that i had already purchased and instead of just saying we don't do that they ghosted me. I tried contacting them several times and emailed them and they refuse to answer.
Feb 19th, 2024

The worst place to have a granite stone installed. They installed a stone for me and they didn't cut the hole in the sink properly. I realized when I changed the sink because they stayed silent. I would never recommend them, they are tinkerers.
Apr 5th, 2023