RoundPoint Mortgage Servicing LLC

Horrible experience regarding my escrow and getting my check. Impossible to talk to a human the phone line just hangs up on you. You have to send an email and even then they don't respond. Looks they give generic replies on these Google reviews to send them an email. Try to avoid them at all costs!
Apr 7th, 2024

RoundPoint really messed up our mortgage payments. A representative told us to pay April and that automatic payments would begin in May, so I paid April but then they auto-draft April again, causing significant financial strain. Now they say we have to wait 10 days for a refund check to be cut, then mailed. That means we're stuck without money for the rest of the month and facing extra fees from the bank. Even though they promised to talk to their agent about giving us the wrong info, it doesn't help us now. We're not happy with RoundPoint and we're reporting them to the Better Business Bureau.
Apr 7th, 2024

Roundpoint bought our mortgage and we were unable to make a payment for over a month while they were "transitioning" our mortgage. Now, our payment is due on the first of the month and the next statement is generated on the second. So, if they take one day to process the payment, the statement shows that we owe twice as much as we actually owe. Customer service said the issue cannot be fixed.
Apr 7th, 2024

Apr 6th, 2024

Awful. Terrible. No good. Wish my mortgage hadn't been sold to these incompetent folks.
Apr 6th, 2024