Crowne Plaza Greenville, an IHG Hotel

Brandon Turner _{on Google}

Apr 7th, 2024

The main reason for writing my review is the scam they offer with shuttle services. We would not have stayed there if they did not display they provided shuttle services to the Greenville Convention Center and back. We were never able for a 2 day event to get a shuttle even though it was in the parking lot. We had to rent a car due to our disrupted plan. My daughter notified them that the elevator was broken and was told that she was not working it right. When I followed up with this, they said they had maintenance on the way??? Please dont look too hard! The carpet is not vacuumed well! You will be disgusted. I dont like to shame businesses with reviews but people need to be warned about this one..

Donald Coleman _{on Google}

Apr 4th, 2024

Great service excellent bar

Christina High _{on Google}

Apr 4th, 2024

Upon arrival at the hotel the staff was very professional and friendly. The decor was nice. Then I got to my room. The decor was decent yet somewhat dated. It was pretty clean and I could tell that the cleaning staff worked hard to do the best they could with what they had. The mini fridge was all scratched up like it had been through several moves and there was no microwave. There was a hole in the desk, the lamp shade was shredded/broken in several places and there were some mysterious stains on the carpet. The rooms were feather free but my allergies went into full flair up and I suspect it was from either lack of ventilation or possible mold/mildew in the carpet or walls. Once I left the room I was better and my congestion subsided so it was definitely something in the room. The view they gave me as an elite IHG member was of a very small, dirty window over looking the air conditioning units on the top of the adjoining building. On the second day they emptied the garbage, added a box of tissues and made my bed (And most likely vacuumed) along with replacing my towels. It was nice to come back to that. On the final day the cleaning staff came and asked if I had any trash that they could get out of my way before I left. They were kind and professional.
Regarding food available in the hotel: I did not utilize the room service because it was for the adjoining Ruth Chris (I personally do not want to spend that much on 1 meal for myself. Its not about whether I could afford it or not, its just not worth it to me). I did order some door dash but I had to leave my room to retrieve it when I noticed it had arrived and not because the hotel staff or the dasher let me know. On the first day I attempted to eat breakfast but apparently at 932am, I was too late and missed breakfast. The next day I was able to get downstairs to eat in time. The breakfast was typical of what you would find at a complementary continental breakfast minus the self serve fresh waffles. They had juice, water, coffee, eggs, potatoes, yogurt, bagels, danishes, cereal, eggs, grits, sausage and bacon in a self serve buffet style. It was $16. The coffee was gross sludge and was $3.50, not complimentary as many hotels offer. There was no assistance from the girl standing behind the bar on her phone except when it was time to pay. While the food was good, I didnt find it to be worth the $20 ish that they charged. Especially with just a check out girl rather than someone who seats you, serves you coffee (or other beverages), checks on you throughout and makes sure you have silverware.
The location of the hotel was convenient to what I needed it for and not too far from restaurants and shopping. However, I dont think I will be staying there again.

Jay E. _{on Google}

Apr 4th, 2024

I prepaid for my stay with points and cash. Upon reaching the hotel, I was handed the hotel keys and told breakfast was not included. Upon getting to my hotel door, the door refused to open. I called the front desk from the floor phone, and they had a maintenance person come up. He explained that I had to do a strange wiggle on the door handle to get it to open. Perplex I continued with my stay. Upon leaving the hotel charged me for additional fees that were not me.